- Workforce Management
- Call Scripting
- Agent Engagement
- Self Service
- Multi-Channel Solutions
- Performance Management
- Cloud Contact Centre
- Customer Experience
- Multilingual Customer Experience
- Workforce Optimisation
- Artificial Intelligence
- Quality Monitoring
- Predictive Dialler
- Contact Centre Outsourcing
Overview : Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.
Category: Workforce Optimisation
Overview : Calabrio, the customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single, industry-leading WFM solution with robust flexibility, extensive employee-engagement capabilities and powerful reporting, fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach.
Overview : CPM International Contact Centre Barcelona is an award-winning, outsourced contact centre agency; specialising in the delivery of bespoke High Performance Sales & Exceptional Customer Experience solutions spanning multiple languages, markets and channels.
Overview : IFS Customer Engagement provides a complete solution to transform the contact centre: combining omni-channel contact technology with Customer Service CRM software in a single, uniquely configurable, AI-powered agent desktop.
Category: Artificial Intelligence
Overview : NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
Overview : Noetica is a British, privately owned software company headquartered in central London, trading globally and specialising in the development and delivery of customer contact systems. Established in 1997, Noetica helps contact centres of all sizes (from 5 to 1000+ seats) across four continents achieve continuous efficiency improvements.
Overview : SYKES is uniquely positioned to provide a range of services and solutions that create “intelligent customer experiences” for companies wanting to differentiate as a powerhouse from competitors. These include digital marketing, customer service, self-service and automation solutions. By producing more meaningful customer interactions we increase consumer brand loyalty and drive revenue growth for clients, and improve the employee experience for our people.