- Workforce Management
- Call Scripting
- Agent Engagement
- Self Service
- Multi-Channel Solutions
- Performance Management
- Cloud Contact Centre
- Customer Experience
- Multilingual Customer Experience
- Workforce Optimisation
- Artificial Intelligence
- Quality Monitoring
- Predictive Dialler
- Contact Centre Outsourcing
Overview : Calabrio, the customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single, industry-leading WFM solution with robust flexibility, extensive employee-engagement capabilities and powerful reporting, fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach.
Overview : Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers.
Overview : CPM International Contact Centre Barcelona is an award-winning, outsourced contact centre agency; specialising in the delivery of bespoke High Performance Sales & Exceptional Customer Experience solutions spanning multiple languages, markets and channels.
Overview : NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
Overview : Noetica is a British, privately owned software company headquartered in central London, trading globally and specialising in the development and delivery of customer contact systems. Established in 1997, Noetica helps contact centres of all sizes (from 5 to 1000+ seats) across four continents achieve continuous efficiency improvements.
Overview : Route 101 help organisations to scale with growth, boost customer satisfaction, reduce cost to serve, and drive revenue. Combining industry-leading communications and contact centre solutions, we provide the tools to help you deliver excellent customer experiences and empower your workers. Unlock the true potential of your contact centre, social media, and web channels to deliver next generation CX.
Overview : SYKES is uniquely positioned to provide a range of services and solutions that create “intelligent customer experiences” for companies wanting to differentiate as a powerhouse from competitors. These include digital marketing, customer service, self-service and automation solutions. By producing more meaningful customer interactions we increase consumer brand loyalty and drive revenue growth for clients, and improve the employee experience for our people.
Overview : TTEC is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands,