Dentsu Group Inc., announced that it has entered an agreement to acquire Pexlify, a leading Salesforce consultancy based in the UK and Ireland. Pexlify will join Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company within Dentsu Group’s international business, Dentsu International. Continue reading Dentsu Group strengthens Customer Transformation & Technology capabilities with Pexlify acquisition →

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced it has completed the acquisition of ReviewTrackers, an award-winning customer review management software company. ReviewTrackers empowers over 175,000+ business locations to better understand and manage their customer reviews across 100+ sites with their review management technology. Continue reading InMoment Acquires Leading Customer Review Management Company ReviewTrackers →

Sitel Group®, one of the largest providers of customer experience (CX) products and solutions, announced with Majorel Group Luxembourg S.A. (“Majorel”), a leading global provider of next-generation end-to-end CX solutions for digital-native and vertical-leading brands, that it has agreed on a non-binding term sheet which provides for a legal merger of Majorel with Sitel Group under Luxembourg law with Majorel Group Luxembourg S.A. ceasing to exist (the “Proposed Merger,” and the surviving company the “combined entity”). Continue reading Majorel and Sitel Group® agree on key terms for a potential merger, transforming two high-profile CX groups into a global industry leader →

Veritone, creator of aiWARE, a hyper-expansive enterprise AI platform, announced the acquisition of VocaliD, Inc., a U.S.-based company that pioneered the creation of personalized synthetic voices. VocaliD will enhance Veritone’s existing synthetic voice offerings for commercial enterprise including brands, podcasters, broadcasters, studios, publishers and corporations. Continue reading Veritone Acquires Artificial Intelligence Voice Creator VocaliD →

CleverTap, world’s No.1 retention cloud, announced it has completed its acquisition of San Francisco based Leanplum, a leading multi-channel customer engagement platform. Continue reading CleverTap Completes Acquisition of Leanplum →

Woven is thrilled to share the news of its continued expansion with the acquisition of the oldest independent BPO, a thriving contact centre operation in Cape Town – SA Commercial. Continue reading Woven announces acquisition of SA Commercial →