Zendesk announced it has entered into a definitive agreement to be acquired by an investor group led by leading global investment firms Permira and Hellman & Friedman LLC (“H&F”) in an all-cash transaction that values Zendesk at approximately $10.2 billion. Continue reading Zendesk to be acquired by investor group led by Hellman & Friedman and Permira for $10.2 billion →

Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier AI-powered chatbot platform for banks and credit unions. The deal aims to mainstream virtual assistants for financial services companies by making Finn AI’s proven conversational AI solutions an integral part of Glia’s industry-leading Digital Customer Service (DCS) platform. Continue reading Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service →

Enghouse Systems announced it has acquired Competella AB, a provider of a SaaS and On-Premise contact centre and attendant console solutions based in Stockholm, Sweden. Continue reading Enghouse Systems Limited Acquires Competella AB →

Dentsu Group Inc., announced that it has entered an agreement to acquire Pexlify, a leading Salesforce consultancy based in the UK and Ireland. Pexlify will join Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company within Dentsu Group’s international business, Dentsu International. Continue reading Dentsu Group strengthens Customer Transformation & Technology capabilities with Pexlify acquisition →

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced it has completed the acquisition of ReviewTrackers, an award-winning customer review management software company. ReviewTrackers empowers over 175,000+ business locations to better understand and manage their customer reviews across 100+ sites with their review management technology. Continue reading InMoment Acquires Leading Customer Review Management Company ReviewTrackers →

Sitel Group®, one of the largest providers of customer experience (CX) products and solutions, announced with Majorel Group Luxembourg S.A. (“Majorel”), a leading global provider of next-generation end-to-end CX solutions for digital-native and vertical-leading brands, that it has agreed on a non-binding term sheet which provides for a legal merger of Majorel with Sitel Group under Luxembourg law with Majorel Group Luxembourg S.A. ceasing to exist (the “Proposed Merger,” and the surviving company the “combined entity”). Continue reading Majorel and Sitel Group® agree on key terms for a potential merger, transforming two high-profile CX groups into a global industry leader →