LivePerson, a leading provider of conversational commerce solutions announced that it has acquired Conversable, a leading conversational intelligence platform focused on social and marketing use cases, with a speciality in conversational commerce for the quick service restaurant and hospitality industries. Continue reading LivePerson Acquires Conversable
Tag Archives: acquires
Twilio Acquires Ytica: Accelerates Twilio Flex Roadmap
Twilio, the leading cloud communications platform announced it has acquired Ytica. A long time Twilio partner, Ytica provides highly customizable contact centre reporting, speech analytics and workforce optimization (WFO) software to enhance agent performance in the contact centre and provides businesses a unified view of the way they engage with their customers. Continue reading Twilio Acquires Ytica: Accelerates Twilio Flex Roadmap
Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has completed the acquisition of privately held Altocloud Ltd., an industry-leading cloud-based customer journey analytics provider. By adding the Altocloud solution to its portfolio, Genesys strengthens its capability in artificial intelligence (AI) and machine learning to help organisations deliver a highly responsive, predictive, and fully-contextual experience throughout all stages of the customer journey – from marketing to sales to service. Continue reading Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics
HubSpot Acquires Motion AI, One of the Top Visual Chatbot Builders
HubSpot, a leading inbound marketing, sales, and CRM growth stack, announced that it has acquired Motion AI, one of the top visual chatbot builders. The company’s industry-leading cross-platform technology enables anyone to create a chatbot for their site, via SMS, on Facebook Messenger, Slack, and more – no programming skills required. Continue reading HubSpot Acquires Motion AI, One of the Top Visual Chatbot Builders
Enghouse Systems Limited Acquires Survox
Enghouse Systems announced it has broadened its contact center portfolio by acquiring Survox, Inc. of San Francisco. Survox is a well-established, multi-mode, voice-based survey automation software and services provider. Its offerings enable market research, facilitate opinion polling and enhance brand equity by efficiently conducting surveys. Continue reading Enghouse Systems Limited Acquires Survox
TELUS International Acquires Voxpro
TELUS International, a leading global business process outsourcing (BPO) provider, announced today the acquisition of Voxpro, a provider of beautiful customer experience, technical support and sales operations solutions with locations in the United States, Ireland, Romania, and the Philippines. Continue reading TELUS International Acquires Voxpro
LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio
LogMeIn announced that it has agreed to acquire Nanorep, an innovative digital self-service, chatbot and virtual assistant company. Headquartered in Herzliya, Israel, Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive. Continue reading LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio
Maintel acquires Intrinsic Technology Limited
Maintel, the fast-growing provider of managed communications services announced the acquisition of Intrinsic Technology Limited, a provider of secure intelligent communications solutions. Continue reading Maintel acquires Intrinsic Technology Limited
Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider
Customer experience technology specialist Sabio has announced the multi-million pound acquisition of DatapointEurope, one of Europe’s leading Contact Centre technology service providers. Sabio’s acquisition of DatapointEurope creates a combined £60 million revenue business with true pan European capability and proven international reach and the ability to deliver transformational customer experience technology and managed service solutions to clients worldwide. Continue reading Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider
Connect Managed Services acquires PC-1 (ProtoCall One) to create £26 million multi-platform contact centre and managed services powerhouse
PRESS RELEASE: Connect Managed Services (Connect) today announced the acquisition, for an undisclosed sum, of PC-1, a specialist contact centre solutions provider with specific expertise in Genesys and Cisco technologies. PC-1 brings an impressive customer base which includes companies such as Vodafone, NSPCC and Northumbrian Water. Continue reading Connect Managed Services acquires PC-1 (ProtoCall One) to create £26 million multi-platform contact centre and managed services powerhouse