Global Intelligent Automation leader Laiye announced its acquisition of Mindsay, a leading European enterprise chatbot and voicebot platform. The addition of conversational artificial intelligence advances Laiye’s goal of becoming the leading provider of next-generation Intelligent Automation software worldwide. Laiye also plans to set up a new R&D hub in Paris. Continue reading Laiye Acquires Mindsay to Lead the Market Shift to Intelligent Automation →

One of the UK’s leading Microsoft-focused Cloud Services and Digital Transformation providers, Content+Cloud, has announced its latest acquisition of Microsoft Dynamics partner, Azzure IT, which helps clients transform how they work by unifying business processes and systems. Continue reading Content+Cloud acquires Microsoft Dynamics specialist Azzure IT →

KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create the sixth largest player in the attractive CX BPO market with close to €2 billion revenues and €300 million EBITDA. Continue reading Konecta merges with Comdata to create a BPO giant →

Quinyx, a world leader in Workforce Management technology, announced that it had completed the acquisition of Concrete, a leading employee engagement, store operations, and task management platform. Continue reading Quinyx acquires Concrete and disrupts the WFM space →

Commify, the company behind a global portfolio of business messaging brands, has announced its entry into the US market with the acquisition of CDYNE Services (‘CDYNE’) from CDYNE Corporation. Continue reading Commify enters US market with the acquisition of CDYNE Services →

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, closed its acquisition of industry-leading automated chatbot testing company, Botium, which adds chatbot and conversational AI testing capabilities to its portfolio, further solidifying its position as the global leader in the CX testing and assurance market. Continue reading Cyara Adds Leading Automated Chatbot Testing to Customer Experience Assurance Offerings with Acquisition of Botium →