Commify, the company behind a global portfolio of business messaging brands, has announced its entry into the US market with the acquisition of CDYNE Services (‘CDYNE’) from CDYNE Corporation. Continue reading Commify enters US market with the acquisition of CDYNE Services →

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, closed its acquisition of industry-leading automated chatbot testing company, Botium, which adds chatbot and conversational AI testing capabilities to its portfolio, further solidifying its position as the global leader in the CX testing and assurance market. Continue reading Cyara Adds Leading Automated Chatbot Testing to Customer Experience Assurance Offerings with Acquisition of Botium →

Mastercard has completed its acquisition of Dynamic Yield from McDonald’s. Dynamic Yield—a state-of-the-art personalization platform and decision engine company—strengthens Mastercard’s suite of consumer engagement and loyalty services that help brands deliver more effective and trusted customer experiences across channels. Continue reading Mastercard Strengthens Consumer Engagement Services With Close of Dynamic Yield Acquisition →

Gupshup, a global leader in conversational engagement, announced the acquisition of Active.Ai, the leading Conversational AI platform used by banks and Fintech firms. The acquisition strengthens Gupshup’s customer experience (CX) solutions for BFSI customers. Continue reading Gupshup acquires Active.Ai →

ubisend, a leader in conversational AI solutions for business, announced it has been acquired by Soprano Design, a global leader in CPaaS and communications technology headquartered in Sydney, Australia. Continue reading Soprano Design Acquires AI, Chatbot, and RPA Platform ubisend →

IgniteTech™, the company “Where Software Goes to Live™,” announced that a definitive agreement has been signed by all parties for the acquisition of certain assets of BryterCX, a provider of end-to-end customer journey solutions that take customer experience (CX) to the next level. Continue reading IgniteTech Expands CX Software Portfolio With Acquisition of BryterCX Assets →