Category Archives: Appointments

Magnetic North strengthens sales team in line with continued growth

Magnetic North has announced the appointment of Mike Donohue as Sales Director. Mike has over 23 years of experience in software and technology business sales most recently with Azzurri where he was New Business Director, but also with Avaya, Siemens, Thus, Alcatel and other key industry players. As such he is ideally placed to join the expanding business which is experiencing unprecedented growth, as the cloud contact centre and UC markets accelerate further. Continue reading Magnetic North strengthens sales team in line with continued growth

3CLogic Strengthens Footprint with Additional Funding and Expanded Management Team

3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions announced it has closed a $4.2 million series B round of funding. Led by Blu Venture Investors, the investment will support the company’s rapid growth to further expand its call center software-as-a-service (SaaS) business offerings. In addition, as part of its commitment to advance service delivery and ensure customer-centric operations, 3CLogic has appointed Robert Killory as Chief Customer Officer (CCO). Continue reading 3CLogic Strengthens Footprint with Additional Funding and Expanded Management Team

Sitel Appoints Bert Quintana Chairman of the Board

Sitel, a leading global customer care provider announced that Bert Quintana has been appointed to its Board of Directors and named Chairman of the Board. Mr. Quintana will also continue in his current capacity as President and Chief Executive Officer. Mr. Quintana succeeds Seth Mersky who will continue to serve on Sitel’s Board of Directors. Continue reading Sitel Appoints Bert Quintana Chairman of the Board

NewVoiceMedia continues its expansion with appointment of VP Sales NA West

NVM logo jpgNewVoiceMedia, a leading provider of cloud contact center solutions, has appointed E.J. Tague as Vice President Sales, North America Western Region. Tague joined with more than 15 years’ sales experience from both large enterprises and start-up companies. Most recently he held the position of Senior Director of Sales at Kontagent, prior to which he spent eight years at RightNow Technologies and Oracle where he managed an enterprise team of sales representatives and regional managers. Continue reading NewVoiceMedia continues its expansion with appointment of VP Sales NA West

Azzurri appoints new Head of Business Development

Azzurri Communications, the leading independent provider of managed communications services, has announced the appointment of Antony Vigar to the role of Head of Business Development. Antony, who re-joins Azzurri following a number of years at Vodafone, was appointed to support growth in both the company’s core enterprise communications customer base and its upcoming ICON cloud and managed services. He will report to Craig Wellman, Sales Director. Continue reading Azzurri appoints new Head of Business Development

Interactive Intelligence Make Organisational Changes to Streamline Global Software, Service Delivery

ININ logoInteractive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has created three C-level positions to further streamline its operations for improved global software and service delivery. All three positions are being filled by current members of the company’s leadership team. Continue reading Interactive Intelligence Make Organisational Changes to Streamline Global Software, Service Delivery

Rapide appoint new CEO to drive growth and international expansion

Rapide, the UK leader in real-time customer engagement technology, today announced it has appointed Dennis Fois as CEO. Fois, previously VP EMEA at eGain, will spearhead Rapide’s aggressive growth strategy, focusing on accelerating market penetration both domestically and abroad.  Continue reading Rapide appoint new CEO to drive growth and international expansion

NICE Appoints Barak Eilam as Chief Executive Officer

NICE Systems announced that its Board of Directors appointed Barak Eilam, President of NICE Americas, as its new Chief Executive Officer to succeed Zeevi Bregman, who is retiring from his position to pursue personal interests. The transition is expected to take place by the end of April, 2014.  Continue reading NICE Appoints Barak Eilam as Chief Executive Officer

Medallia Appoints New Chief Financial Officer, Capping Year of Significant Growth

Medallia®, the global leader in SaaS Customer Experience Management (CEM) solutions, continues to build momentum after a stellar 2013 with its appointment of Chris Watts as Chief Financial Officer. The appointment of Watts, a technology industry veteran with over 20 years of financial and operations experience, adds significantly to Medallia’s world-class executive management team. Medallia enjoyed a very strong 2013 in terms of its customer portfolio, global presence, product line, and market impact.  Continue reading Medallia Appoints New Chief Financial Officer, Capping Year of Significant Growth

inContact Announces Appointment of New Chief Technology Officer

inContact-hi-rezinContact, the leading provider of cloud contact center software and contact center agent optimization tools announced the appointment of Julian Critchfield as Executive Vice President and Chief Technology Officer. Reporting directly to inContact CEO Paul Jarman, Critchfield will be responsible for the company’s technology strategy, product research and development and cloud operations.  Continue reading inContact Announces Appointment of New Chief Technology Officer