Confirmit has announced the appointment of a new Chief Operating Officer and Head of Legal to its leadership team. Giles Whiting joins as COO, bringing his expertise in building high-performing teams, executing growth strategies, and product development. Continue reading Confirmit Names New COO and Head of Legal
Tag Archives: Confirmit
Can we calm customer rage for good in 2019?
Despite the growing focus on Customer Experience, many organisations still fall short with their complaints handling procedures. Sarah Simon, Senior Director, CX Consulting at Confirmit discusses the unique potential that the call centre holds to turn customer dissatisfaction into positive, long term engagement. Continue reading Can we calm customer rage for good in 2019?
Confirmit Lands Record Contract Deals, Continues Momentum into Second Half of 2018
Confirmit announced highlights from the first half of 2018, including signing record contract deals, and the strongest start to a year for new business in its history. The results reaffirm Confirmit’s continued position as a leading global solutions provider for Voice of the Customer, Voice of the Employee and Market Research. Continue reading Confirmit Lands Record Contract Deals, Continues Momentum into Second Half of 2018
Confirmit puts innovation and ease of use at the heart of solutions
Confirmit has announced a range of new capabilities to its platform, building on the ground-breaking solutions it launched earlier this year. Part of the rollout of Version 24 of the award-winning Confirmit Horizons, the new features are designed to support global multi-channel feedback and research programmes. Continue reading Confirmit puts innovation and ease of use at the heart of solutions
RS Components Expands Customer Experience Programme with Confirmit
Confirmit has announced that RS Components (RS), the global distributor for engineers, has renewed its agreement with the company for a further three years. RS has worked with Confirmit to implement and run its strategic Voice of the Customer (VoC) programme since 2014 and uses the Confirmit Horizons platform for all survey distribution, feedback collection, reporting, action management and alerting. Continue reading RS Components Expands Customer Experience Programme with Confirmit
Virgin Money Extends Relationship with Confirmit
Virgin Money, one of the UK’s leading financial services providers has renewed its ongoing relationship with Confirmit to continue to support its highly successful Customer Experience programme. Continue reading Virgin Money Extends Relationship with Confirmit