Tag Archives: Confirmit

Confirmit Lands Record Contract Deals, Continues Momentum into Second Half of 2018

Confirmit announced highlights from the first half of 2018, including signing record contract deals, and the strongest start to a year for new business in its history. The results reaffirm Confirmit’s continued position as a leading global solutions provider for Voice of the Customer, Voice of the Employee and Market Research. Continue reading Confirmit Lands Record Contract Deals, Continues Momentum into Second Half of 2018

Confirmit puts innovation and ease of use at the heart of solutions

Confirmit has announced a range of new capabilities to its platform, building on the ground-breaking solutions it launched earlier this year. Part of the rollout of Version 24 of the award-winning Confirmit Horizons, the new features are designed to support global multi-channel feedback and research programmes. Continue reading Confirmit puts innovation and ease of use at the heart of solutions

RS Components Expands Customer Experience Programme with Confirmit

Confirmit has announced that RS Components (RS), the global distributor for engineers, has renewed its agreement with the company for a further three years. RS has worked with Confirmit to implement and run its strategic Voice of the Customer (VoC) programme since 2014 and uses the Confirmit Horizons platform for all survey distribution, feedback collection, reporting, action management and alerting. Continue reading RS Components Expands Customer Experience Programme with Confirmit

Confirmit Receives Award from TMC for Eighth Consecutive Year

Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research, announced that TMC, a global, integrated media company, has named Confirmit Horizons a recipient of the 2017 CRM Excellence Award, presented by CUSTOMER magazine. This marks the eighth consecutive CRM Excellence Award win for Confirmit. Continue reading Confirmit Receives Award from TMC for Eighth Consecutive Year

Confirmit and Sytel signal continued evolution of CATI

PRESS RELEASE: Confirmit and Sytel, a global provider of IP contact centre solutions, have partnered to deliver a series of new Computer Assisted Telephone Interviewing (CATI) features targeting the changing needs of Market Researchers using this core data collection method. Continue reading Confirmit and Sytel signal continued evolution of CATI

Confirmit Accelerates Momentum with Record Revenue in 2015

PRESS RELEASE: Confirmit announced that 2015 was its strongest year to date, marking its 10th consecutive year of profitability. As the company approaches its 20th anniversary, Confirmit achieved record revenue, continued to operate with no debt, and finished the year with 25 per cent Q4 growth in new customer revenue over Q4 2014. Continue reading Confirmit Accelerates Momentum with Record Revenue in 2015

Recent Study Finds Confirmit Voice of the Customer Solution Can Deliver 365 percent Return on Investment to Retailers

PRESS RELEASE: Can a Voice of the Customer (VoC) programme improve a retailer’s overall customer experience strategy and impact its bottom line? A recent study says yes. The Total Economic Impact (TEI) of Confirmit for Retail Organisations, a commissioned study conducted by Forrester Consulting on behalf of Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee, and Market Research, provides a framework of the cost, benefit, flexibility and risk factors retailers should review when considering implementing a Confirmit VoC solution.   Continue reading Recent Study Finds Confirmit Voice of the Customer Solution Can Deliver 365 percent Return on Investment to Retailers

Customer Growth, Industry Recognition and Acquisition Drive Exceptional First Half for Confirmit

PRESS RELEASE: Confirmit announced its H1 2015 highlights. After the biggest financial year in company history in 2014, Confirmit has continued its success with a strong first half of 2015, deepening its role as a trusted partner for impactful feedback and research programmes around the world. Specifically, Confirmit prioritised its expansion into the Asia Pacific market through its acquisition of Information Research Management Pty Ltd (IRM), its exclusive value added reseller in Sydney, and the launch of a new SaaS environment in Australia. Continue reading Customer Growth, Industry Recognition and Acquisition Drive Exceptional First Half for Confirmit