Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, announced the appointment of Sophie Vu to the role of chief marketing officer (CMO) based in the company’s San Francisco headquarters. Continue reading Unbabel Appoints Sophie Vu as Chief Marketing Officer →

Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, proved the success of its innovative approach to contact centre test automation strategies and CX assurance by closing its 2020 fiscal year with 41% year-over-year SaaS bookings growth, an 40% increase in year-over-year renewal bookings, and with 95% customer retention. Continue reading Cyara Appoints New Head of Customer Experience Amidst 41% YoY Growth →

Yext, the Search Experience Cloud company, announced the appointment of Jon Buss to Managing Director of Europe, the Middle East, and Africa (EMEA). Buss was previously Managing Director of Northern Europe after joining Yext in 2016 and establishing the company’s London office. Continue reading Yext Names Jon Buss as Managing Director, EMEA →

Altigen, a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, announced that Joe Hamblin has joined Altigen’s executive management team as Vice President & General Manager of Altigen’s Microsoft Teams business unit. Continue reading Joe Hamblin Joins Altigen to Lead its Microsoft Teams Business Unit →

Genesys®, the global leader in cloud customer experience and contact centre solutions, announced Brian Swartz as its new chief financial officer (CFO). Swartz brings more than 20 years of experience driving strategy and business performance at both public and private companies as well as scaling high-growth software as a service (SaaS) revenue. Continue reading Genesys Names New CFO to Drive Next Phase of Rapid Growth →

Europa Contact Centre, which offers an extensive range of outsourced contact centre services across multiple sectors, has appointed Graham Henry as its new General Manager. Continue reading Europa Contact Centre Appoints General Manager: Growth Strategy →