Talkdesk®, the cloud contact centre for innovative enterprises announced a strategic hire to its executive management team with the addition of Kathie Johnson as chief marketing officer (CMO). Johnson will champion development and execution of Talkdesk’s marketing strategy to build a truly global brand and ignite greater enterprise market opportunities. Continue reading Talkdesk appoints Kathie Johnson as Chief Marketing Officer →

Talkdesk® announced the appointment of Vasili Triant as chief strategy officer (CSO), further strengthening the company’s executive management team. Triant will lead the organization in identifying and evaluating large-scale strategic opportunities while advancing global market position of the industry’s fastest-growing contact center solution. He will report directly into Talkdesk chief executive officer (CEO) Tiago Paiva. Continue reading Talkdesk bolsters executive management team with Vasili Triant as new chief strategy officer →

Calabrio, the customer experience intelligence company, has hired Josh Jabs as Chief Technology Officer. Reporting to President and CEO Tom Goodmanson, Jabs is responsible for delivering Calabrio solutions on a global scale, including overseeing product development, engineering and cloud operations. Continue reading Calabrio Appoints Josh Jabs as Chief Technology Officer →

Aimie Chapple has taken up her new post as head of Capita Customer Management. Continue reading Aimie Chapple joins Capita Customer Management →

Confirmit has announced the appointment of Howard Lax to the role of Principal Director, CX Consulting. In his role, Lax will support clients in their efforts to design, develop and implement their customer experience vision. Continue reading Confirmit Appoints MR and CX Expert as Principal Director of CX Consulting →

The Board of Directors for Conversica, Inc., the leader in Intelligent Virtual Assistants for customer engagement, announced that Jim Kaskade has been appointed Chief Executive Officer, effective immediately. Continue reading Conversica Appoints Jim Kaskade as Chief Executive Officer →