QPC, the specialist contact centre services and solutions company, has expanded its EMEA presence with the appointment of Genesys specialist Craig Stevenson as Senior Technical Consultant. Continue reading QPC expands EMEA presence with appointment of Senior Technical Consultant to support growth plans in strategic partnership with Genesys →

Cogito, a leader in real-time emotional intelligence solutions announced the appointment of Jim Gomez to Senior Vice President of Client Services. Jim will be responsible for client delivery and support, including the implementation of Cogito’s augmented intelligence solution, which provides live in-call guidance to customer service and sales agents. Continue reading Cogito Appoints Seasoned Contact Centre Leader to Serve Growing Client Base →

[24]7.ai, a global leader in intent-driven customer engagement solutions, announced the appointment of Cosimo Spera, Ph.D., a NATO and Mine Fellow, as chief data scientist. [24]7.ai has invested heavily in AI powered customer engagement solutions to redefine the customer experience. Continue reading [24]7.ai Appoints World-Renowned Advanced Mathematical Modeling Expert as Chief Data Scientist →

Teleopti, a market leader for advanced, automation-rich WFM software, continues its ongoing cloud business transformation and commitment to meet customers up in the cloud by welcoming two experts in nurturing SaaS business. Rikard Olsson is Teleopti’s new Chief Financial Officer (CFO) and Anna Brunes the Head of Global Marketing. Continue reading Teleopti Boosts Cloud Business Success with New CFO and Head of Global Marketing →

Moneypenny the world’s leading outsourced communications provider has appointed a new Head of IT Services called Mel Carlen. Mel joins with a wealth of experience and is passionate about process, IT and data governance. Continue reading Moneypenny welcomes new ‘Head of IT Services’ →