Five9, a leading provider of cloud contact centre software for the digital enterprise announced that Ryan Kam, longtime Salesforce and AppDynamics creative and digital marketing leader, has joined the Company as Chief Marketing Officer.
“Ryan joins Five9 at an exciting point in the company’s history as we address the large and growing market, driven by customer experience transformation, and digital channel adoption,” said Rowan Trollope, CEO, Five9. “He brings a proven track record of building industry leading brands and successfully managing cross-functional digital marketing and creative teams, which will be key as we continue to build the Five9 brand.”
Kam comes to Five9 from AppDynamics, where he re-branded the company and directed its IPO roadshow. He previously held a range of roles at Salesforce, including creative director for the flagship Dreamforce conference and head of digital marketing for the company. He also has held creative roles at digital marketing agencies Silverlign Group Inc., Astone and SolutionSet.
Reporting to Trollope, Kam will be tasked with leading Five9’s overall marketing team, evolving and elevating the Five9 brand, driving demand for its cloud contact center solutions and services.
“As a creative leader at Salesforce and AppDynamics I had a front row seat to the digital transformation of today’s enterprises. The contact centre has emerged at the vanguard of this transformation, and Five9 is well poised to capitalize on this tremendous market opportunity,” said Kam. “I look forward to leading the evolution of the brand into one that truly represents all that Five9 brings to bear.”
Five9 is a leading provider of cloud contact centre software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.
For more information visit www.five9.com.