Talkdesk, the leading enterprise contact center platform, announced global engineering leader Michael Reed joined the company as Senior Vice President of Engineering to advance and deliver on Talkdesk’s vision for contact centres that continuously improve customer experience. Continue reading Talkdesk Hires New Head of Engineering to Accelerate Innovation →

Serenova, a leading CCaaS and WFO provider, announced it has strengthened its leadership team with the appointment of Michelle Burrows as Chief Marketing Officer (CMO) and David Nelson as Chief Financial Officer (CFO). Both Burrows and Nelson will play key roles designed to position Serenova for rapid market expansion in one of the most promising sectors in the customer experience ecosystem. Continue reading Serenova Strengthens Executive Leadership Team with Key Hires →

Chase Petrey has been appointed as European Chief Operating Officer (COO) for MaritzCX, the global leader of customer experience (CX) software and services solutions. He replaces Oliver Kipp, who has recently been named Chief Customer Officer. Continue reading MaritzCX appoints Chase Petrey as new COO Europe →

Cisco announced that Gerri Elliott has been named executive vice president and chief sales and marketing officer, and Maria Martinez will serve as the company’s executive vice president and chief customer experience officer. Elliott and Martinez will join Cisco’s executive leadership team and serve as executive officers of the company. Continue reading Cisco Announces New Chief Sales and Marketing Officer and New Chief Customer Experience Officer →

West Corporation announced that Anup Nair is joining as Chief Information Officer (“CIO”), a newly created position. As CIO, Anup will have oversight of West’s technology strategy including systems integration and development, infrastructure, information security and data analytics. Continue reading Anup Nair Named CIO of West Corporation →