BGL Customer Services is celebrating today after its Sunderland centre held the title of Contact Centre of the Year for a third year at the North East Contact Centre Awards on Friday 2 February. BGL also picked up the award for Outstanding Contribution to the Community and was shortlisted in the People Development Heroes category. Continue reading BGL scoops North East Contact Centre of the Year title for third year running →

Verint® announced that it achieved the highest number of top satisfaction scores from its customers among all vendors evaluated in DMG Consulting LLC’s latest research. Leading organizations across industries and around the world choose Verint to help them elevate customer engagement to a competitive differentiator for their entire company, and trust Verint to power their evolution toward modern customer engagement. Continue reading Verint Customer Satisfaction Ratings Shine in New Market Research →

NICE announced that TMC, a global integrated media company, has presented NICE with awards in two categories. NICE Robotic Process Automation (RPA) won the 2017 TMC Labs Innovation award, while NICE Quality Central™ received the 2017 Unified Communications Excellence Award. Continue reading NICE Wins TMC Awards for Innovation and Excellence in Unified Communications →

Syntec won its second consecutive PCI Award for Excellence at this year’s ceremony in London for its CardEasy ‘keypad payment by phone’ system, in recognition of its pan-European secure phone payments solution for office supply retailer Staples. Continue reading CardEasy wins another ‘PCI Award for Excellence’ for its success with Staples in Europe →

Beagle Street, part of the BGL Group, is celebrating once again after being named as Best Life Insurance Provider (Direct) at the 2018 Moneyfacts Consumer Awards – its third award in six months. Continue reading Customers vote Beagle Street as Best Direct Life Insurance Provider →

Eckoh, the global provider of secure payment products and customer contact solutions, has for the second time won a PCI Excellence Award for its CallGuard solution at the 2018 Awards programme. Continue reading CallGuard wins second PCI Excellence Award for Eckoh →