Beagle Street, part of the BGL Group, is celebrating once again after being named as Best Life Insurance Provider (Direct) at the 2018 Moneyfacts Consumer Awards – its third award in six months.
The awards, held at the Royal Lancaster Hotel in London on Thursday 25 January, are designed to showcase the UK’s best financial products and providers, recognising high-quality customer service and product excellence. They are awarded based on a combination of scores from in-depth technical research by the Moneyfacts team and a consumer survey open to the public, in a process which is independently verified by the University of East Anglia.
Over 160,000 members of the public took the opportunity to express their opinion on the financial services they use in a survey open between October and November 2017. Beagle Street, established in 2012, was judged best against nine other life insurance providers, including many household names.
The award comes as a huge accolade to Beagle Street’s Peterborough-based customer operations team, who are trained by the Samaritans so they are equipped to offer customers the best possible support – an example of how Beagle Street has disrupted the traditional life insurance market since its launch in 2012.
Further features which separate Beagle Street from other life insurance providers include the fact that its customers don’t undergo a medical but instead answer a brief series of questions designed to establish their health, keeping costs down and allowing many to secure cover in less than 10 minutes. In addition, the firm actively searches official records to ensure that claims are paid out, whether or not it receives notification from a loved one that a policyholder has died. All customers are offered a free will writing service, along with the opportunity to place their policy in trust, to choose who will distribute the payout should they die.
Beagle Street Managing Director Matthew Gledhill said: “At Beagle Street we put our customers at the heart of our product, so we’re particularly thrilled to receive this Moneyfacts Consumer award voted for by over 160,000 members of the public. It’s a real vote of confidence in our vision to make life insurance simple for everyone.”
Jayms Brooks, Senior Digital Marketing Manager at Moneyfacts, said: “This year has been another record-beating year for the Moneyfacts Consumer Survey, with over 160,000 individuals wanting to have their say – making this the largest survey of its kind in the UK. Their honest feedback, alongside our technical knowledge, means that this year’s Moneyfacts Consumer Awards is multifaceted in the way that it recognises not just the best products but excellent service as well. This year’s finalists and winners should all be proud of their achievements.”