Verint® announced that it has been named the global leader for WFO software by Pelorus Associates in the firm’s new Understanding the Global Market for Workforce Optimization Solutions report. In this analysis, Verint is cited for more than 43 percent worldwide market share, as well as for holding the leading market share for interaction recording and quality management, core applications of workforce optimization suites according to Pelorus Associates. Continue reading New Research Names Verint Global Leader in Contact Centre, Back Office and Branch Office Applications
Category Archives: Awards
NewVoiceMedia wins Frost & Sullivan Excellence Award
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a Frost & Sullivan Excellence Award in the Cloud Contact Centre Services Growth Excellence Leadership category. Continue reading NewVoiceMedia wins Frost & Sullivan Excellence Award
BGL Group scoops Excellence in Motor Broking award at the Insurance Times awards
In a month which has already seen BGL Group’s contact centres named best in Europe, the business, a leading digital distributor of insurance and household financial services, is celebrating again after its Insurance Distribution and Outsourcing division picked up the award for Excellence in Motor Broking at the prestigious Insurance Times awards in London. Continue reading BGL Group scoops Excellence in Motor Broking award at the Insurance Times awards
Cyara Honoured With Frost & Sullivan Excellence Award
Cyara, provider of the leading customer experience assurance platform, announced that it has been selected as a Frost & Sullivan Excellence Award recipient. The Frost & Sullivan Excellence Awards recognise companies around the globe that have risen above the competition and demonstrate outstanding performance. Continue reading Cyara Honoured With Frost & Sullivan Excellence Award
Cicero, Inc. Receives 2017 TMC Labs Innovation Award from CUSTOMER Magazine
Cicero, a leading provider of analytics and automation software for the back office and contact center, announced that TMC, a global, integrated media company, has named Cicero Insight as a 2017 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading Cicero, Inc. Receives 2017 TMC Labs Innovation Award from CUSTOMER Magazine
DWP and Genesys Win Gold in Best Innovation in Business Transformation at the 2017 European Contact Centre & Customer Service Awards
Genesys, the market leader in omnichannel customer experience and contact centre solutions, announced that Department for Work and Pensions (DWP) has been awarded Gold in the Best Innovation in Business Transformation category at the 2017 European Contact Centre & Customer Service Awards (ECCCSA) for its digital transformation programme with Genesys. Continue reading DWP and Genesys Win Gold in Best Innovation in Business Transformation at the 2017 European Contact Centre & Customer Service Awards