Nicolas Moch, Head of Information, Architecture and Strategy for SEB, the leading Nordic corporate bank, is the winner of this year’s Supernova Award from Constellation Research in the category of Artificial Intelligence and Augmented Humanity. Moch was recognized for spearheading projects with IPsoft’s Amelia to enhance bank operations and customer service. Continue reading Customer-facing IPsoft Amelia implementation at SEB wins AI innovation award
Category Archives: Awards
IFS-mplsystems named a Visionary in the Gartner 2017 Magic Quadrant for Contact Center as a Service, Western Europe, For the Third Consecutive Year
IFS-mplsystems, leading provider of contact center and customer engagement CRM technology, announces that Gartner named the company a Visionary in the October 2017 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe, for the third consecutive year. Continue reading IFS-mplsystems named a Visionary in the Gartner 2017 Magic Quadrant for Contact Center as a Service, Western Europe, For the Third Consecutive Year
TouchPoint One Employee Engagement Solution Receives 2017 CUSTOMER Contact Center Technology Award
TouchPoint One, the leading provider of employee engagement and performance optimization solutions, announced that TMC, a global, integrated media company, has named Treasure Hunt as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading TouchPoint One Employee Engagement Solution Receives 2017 CUSTOMER Contact Center Technology Award
Teleperformance Wins Frost & Sullivan Company of the Year Award for the Contact Centre Industry in Europe
Based on its recent analysis of the contact centre outsourcing industry, Frost & Sullivan recognises Teleperformance with the 2017 Frost & Sullivan Company of the Year Award for the contact centre industry in Europe. Continue reading Teleperformance Wins Frost & Sullivan Company of the Year Award for the Contact Centre Industry in Europe
Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Center as a Service, Western Europe
Cloud contact centre and customer engagement provider, Content Guru, has been named a Challenger by leading industry analyst Gartner, in its 2017 Magic Quadrant for Contact Center as a Service, Western Europe. Content Guru, along with 9 other Contact Center as a Service (CCaaS) providers in the Western European market, was evaluated by Gartner to measure both the company’s ability to execute and its completeness of vision. Continue reading Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Center as a Service, Western Europe
NewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Contact Centre as a Service, Western Europe. Continue reading NewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe