Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care announced that Interactions Voice Biometrics, released in 2016, was recognized by Opus Research as a “challenger” for contact center authentication among incumbent solutions, in the firm’s Voice Biometrics Intelliview Report. Continue reading Interactions recognised in Opus Research Voice Biometrics Intelliview Report
Category Archives: Awards
Top Analyst Firm Confirms: NICE a Leader in Biometric Authentication and Fraud Detection Market
NICE announced that it has been recognized by Opus Research as one of the top tier vendors in both authentication and fraud detection using voice biometrics. The company was noted for the breadth of its contact center solutions and the depth of its integration capabilities, as well as a consistently strong execution of its strategic vision. Continue reading Top Analyst Firm Confirms: NICE a Leader in Biometric Authentication and Fraud Detection Market
Noble SmartAccept® Receives 2017 Contact Centre Technology Award
Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, is the recipient of TMC’s “2017 CUSTOMER Contact Centre Technology Award” for Noble SmartAccept® The award is presented by CUSTOMER magazine. Continue reading Noble SmartAccept® Receives 2017 Contact Centre Technology Award
NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its ContactWorld solution has been named a 2017 CUSTOMER Contact Center Technology Award winner. Continue reading NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award
Frost & Sullivan Recognizes Fuze with the Innovation and Leadership Award for Its Comprehensive Portfolio of UCC Solutions
Based on its recent analysis of the Unified Communications-as-a-Service (UCaaS) and converged conferencing services industry, Frost & Sullivan recognizes Fuze with the 2017 North America and Europe Competitive Strategy Innovation and Leadership Award for its expanding portfolio of unified communications and collaboration (UCC) solutions. Continue reading Frost & Sullivan Recognizes Fuze with the Innovation and Leadership Award for Its Comprehensive Portfolio of UCC Solutions
NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named in the ‘Accel EuroScape 2017’, a list of the top 100 most promising SaaS companies in Europe and Israel, developed by Venture Capital Firm Accel in conjunction with SaaStock 2017. Continue reading NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe