NICE announced that it has been recognized by Opus Research as one of the top tier vendors in both authentication and fraud detection using voice biometrics. The company was noted for the breadth of its contact center solutions and the depth of its integration capabilities, as well as a consistently strong execution of its strategic vision.
NICE stood out among a total of 19 companies evaluated in Opus Research’s 2017 Voice Biometrics Intelliview report. Its fraud prevention solutions were recognized for their robustness, such as integration with rules-based analytics tools assessing massive amounts of data and metadata.
NICE was also lauded for its success “in building an impressive roster of corporate customers and a correspondingly large… database of voiceprints,” and the range of NICE Real Time Authentication solutions incorporating voice biometrics, including passive enrollment, was noted as among the broadest available.
Opus Research further placed NICE among the top of its field for meeting service level agreements and commitments, as well as its deep integration capabilities, strong business relationships, and a proven ability to execute its strategy and vision.
Ravin Sanjith, Program Director for Intelligent Authentication at Opus Research: “In recent years, dramatic changes have taken place in both technology capabilities and market dynamics for voice biometrics solution providers. NICE’s leadership in the voice biometrics market reflects the company’s success in building an impressive roster of corporate customers and a correspondingly large database of voice prints. NICE has been a pioneer in the market, delivering on a range of unique, fully integrated voice biometrics, analytics and fraud solutions, streamlining all authentication-related processes in one product; with the latest innovation being first to market with passive enrollment for self-service channels.”
Miki Migdal, President of the NICE Enterprise Product group: “NICE is proud to be an industry leader in voice biometrics, which includes rapid and transparent multi-channel authentication using a single voiceprint across channels, and a unique historical passive enrollment solution, neither of which requires complex integrations or prolonged implementation processes. For our contact center clients, the result is a reinvention of customer experience, with unprecedented enrollment rates and improved satisfaction, as well as cost savings from day one and a quicker ROI.”