PRESS RELEASE: RingCentral announced it was awarded the Silver Stevie® Award for Customer Service Department of the Year. RingCentral was selected from among more than 2,300 nominations that spanned across virtually every industry, company size, and geographic location. Continue reading RingCentral Awarded the 2017 Silver Stevie Award for Customer Service Department of the Year →

PRESS RELEASE: Markerstudy Group of Companies’ Group Contact Centre (GCC) staff are on cloud nine following its fifth year of success at The Sunday Times Best Companies to Work For Awards. Stampeding into the Best Big Company ‘Top 30’ category for the first year, the Group beat off fierce competition from top brands, Deloitte, MacDonald’s and TBS Bank to be crowned a ‘Best Company to Work For’ in the UK. Continue reading Markerstudy Group Contact Centre officially part of 4th ‘Best Big Company to Work For’ in the UK →

PRESS RELEASE: eg solutions, pioneers in back-office workforce optimisation software, has been named an ‘outstanding’ company by workplace engagement specialists, Best Companies, for the second year running. Best Companies awarded eg another two-star employer rating, recognising the company’s commitment to workplace engagement and employee satisfaction. Continue reading eg solutions gains Best Company award for second year running →

PRESS RELEASE: Nuance announced that it has received the highest combined rating amongst Intelligent Assistant and bot vendors in the newly-published report by Opus Research, “Decision Makers’ Guide to Enterprise Intelligent Assistants.”* Nuance outscored all other Intelligent Assistant (IA) and bot vendors that were evaluated and ranked highest for its intelligent virtual assistant, underscoring Nuance’s leadership in the industry. Continue reading Nuance Receives #1 Combined Rating among Enterprise Intelligent Assistant Vendors in Newly-Published Opus Research Report →

PRESS RELEASE: Midland Heart has won the ‘Most Innovative Housing IT System’ category at this year’s Housing Innovation awards for its proactive solution to address the impact of Universal Credit by introducing a new phone dialler system. Working in partnership with Rostrvm for Housing, developed an outbound dialling system which increases contact with customers by phone and text message. Continue reading Midland Heart receives Housing Innovation award →