Tag Archives: Presence Technology

Presence Technology, an Enghouse Interactive company, announces partnership with X-perta

Presence Technology, an Enghouse Interactive Company, worldwide leader provider of Omnichannel Contact Center solutions, is pleased to announce its new strategic alliance with X-perta, a Brazilian company widely experienced in offering advanced solutions for the industry. Continue reading Presence Technology, an Enghouse Interactive company, announces partnership with X-perta

Presence Technology, an Enghouse Interactive company, Receives 2017 CUSTOMER Magazine Product of the Year Award

Presence Technology, an Enghouse Interactive company announced today that TMC, a global, integrated media company, has named Presence Widgets as a 2017 CUSTOMER Product of the Year Award winner. Continue reading Presence Technology, an Enghouse Interactive company, Receives 2017 CUSTOMER Magazine Product of the Year Award

Enghouse Systems Acquires Presence Technology

Enghouse Systems announced it has acquired Presence Technology, S.L. (“Presence”) for a purchase price of approximately $17.4 million (net of the cash acquired), subject to certain price adjustments and other considerations. Presence’s annual revenue is approximately $13.2 million. Continue reading Enghouse Systems Acquires Presence Technology

Presence Technology launches “Unified Instance Manager” and doubles the capabilities of the Contact Centre

PRESS RELEASE: Presence Technology, a provider of Contact Centre technology announces the release of its new architecture (Unified Instance Manager) that allows its customers to meet their growing needs with total flexibility. This new technology allows Contact Centres have in one instance up to 3,000 agents with unified administration, supervision and reporting, easy balancing of services across platforms, a single directory of agents as well as full CTI transfer (voice and data) of interactions between different departments. Continue reading Presence Technology launches “Unified Instance Manager” and doubles the capabilities of the Contact Centre

Presence Technology Positioned in the 2015 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

PRESS RELEASE: Presence Technology, a multi-channel provider of Contact Center solutions, today announced it has been included by Gartner, Inc. in the Contact Center Infrastructure Magic Quadrant. Continue reading Presence Technology Positioned in the 2015 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Presence IVR improves Contact Center productivity with natural language and voice biometrics features

PRESS RELEASE: Presence Technology, the multichannel solutions provider for Contact Centers, has added new features in its IVR module to provide operational improvements and an easier implementation and use. Continue reading Presence IVR improves Contact Center productivity with natural language and voice biometrics features

Presence Technology and nexaComm announce partnership

PRESS RELEASE: Presence Technology, a leading global provider of multi-channel contact center solutions, announced a new partnership with nexaComm, a New York based telecommunications integration company. nexaComm will serve as a hosting partner and Value Added Reseller for Presence. Continue reading Presence Technology and nexaComm announce partnership