Presence Widgets is the Presence Suite functional module that allows generating customizable views of Contact Center performance and productivity metrics, both in real time as well as historical, through a really simple configuration.
Radical simplicity of using HTML5 compatible frame Web standard allow being viewed from anywhere on virtually any device, fixed or mobile, without operating system dependencies, neither of browser, specific applications or plug-ins, as states Alfredo Gonzalez, Product Director of Presence Suite.
The 2017 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Presence Technology, an Enghouse Interactive company with a 2017 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Presence Widgets solution has proven deserving of this elite status and I look forward to continued innovation from Presence – Enghouse Interactive in 2017 and beyond.”