As WhatsApp potentially opens to business users in 2018, and numerous reports predict massive growth for messaging and rich media channels, IMImobile, looks at how brands will be embracing conversational commerce to build innovative customers journeys in 2018… Continue reading Embracing conversational commerce: How the rich media of RCS, OTT messaging, and WebRTC will change customer experience
Category Archives: Guest Content
3 Critical issues facing contact centres today and how to overcome them, the latest blog from Puzzel
Thomas Rødseth reviews Puzzel’s three most popular 2017 contact centre white papers… Continue reading 3 Critical issues facing contact centres today and how to overcome them, the latest blog from Puzzel
Practical ways to digitalize the customer experience, the latest blog from Teleopti
Teleopti’s Product Manager Jeremy Hamill-Keays explores the brave new world of digitalization and takes a look at three innovations worth watching… Continue reading Practical ways to digitalize the customer experience, the latest blog from Teleopti
2018’s Five Top Technology Issues for effective Digital Customer Engagement
Digital customer engagement technology specialist Sabio has identified its Five Top Trends to help organisations deliver an improved customer experience during 2018 and beyond. Continue reading 2018’s Five Top Technology Issues for effective Digital Customer Engagement
Don’t let mobile fraud ruin Christmas shopping
Mobile shopping in the UK, France and Germany accounted for 28% of online Christmas orders in 2016, according to CJ Affiliates, with the UK bringing in an even bigger proportion at 44%. And these figures are set to grow even more in the lead-up to the 2017 festive period. Continue reading Don’t let mobile fraud ruin Christmas shopping
Call centres: time to take those innovation opportunities
By Rafael Cortes, head of marketing, Foehn… In the past, communications technology was IT’s domain. Something used by the call centre team but understood, managed and acquired by the technology manager alone. When it came to office-based hardware, specialist voice networks, maintenance and management, control still rested with the IT department. Continue reading Call centres: time to take those innovation opportunities