The latest research shows that contact centre reporting is suffering, with organisations being left without a single consolidated view of how the contact centre is performing.
Only 37% of CX leaders believe they have a well-developed enterprise data architecture that enables high-quality, data-driven and personalised CX (CX Today).
Contact centre reporting is suffering, with organisations being left without a single consolidated view of how the contact centre is performing.
Leaders looking to deliver a personalised and proactive customer experience need to ensure they have a clear data and insights strategy.
Download this guide to gain insights into:
- Common challenges with reporting processes within the contact centre
- Benefits of an efficient reporting process
- Tips & tricks in getting a reporting process set up
- Market trends and latest innovations
About Business Systems
For over 30 years, Business Systems (BSL) has been a trusted leader in the digital transformation and regulatory compliance landscape. Our dedicated team of expert’s crafts customised, innovative solutions, spanning system & process design, project management, and service delivery, to drive growth and elevate Customer Experience (CX) – and can wrap it all in a managed service.