40% of CX Leaders are unsure as to how to deliver customer satisfaction, as the primary contact moves away from voice to self-service, Bots and AI

Consumers are now looking for more digital and self-service options when contacting a business. How can businesses address this need?

Download this short guide to explore the challenge, the importance, and the cause behind this.

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About Business Systems (UK) Ltd

For over 30 years, Business Systems (BSL) has been a trusted leader in the digital transformation and regulatory compliance landscape. Our dedicated team of expert’s crafts customised, innovative solutions, spanning system & process design, project management, and service delivery, to drive growth and elevate Customer Experience (CX) – and can wrap it all in a managed service.

Home to one of Europe’s largest Workforce Optimisation and CX teams, and trusted by world-leading banks for Compliance, BSL is a beacon of impartiality in vendor representation. We blend this unbiased stance with our deep knowledge of Contact Centres, Compliance, and tech innovation, creating proprietary solutions like Voice Data Management and Natural Language IVR.

Whether transitioning to a cloud-based contact centre, deploying workforce management, or leveraging data pools via new technology to boost revenue, BSL commits to guiding clients every step of their growth journey, aligning strategies with evolving market trends and business goals.

Visit www.bslgroup.com