Despite mobile driving the majority of digital traffic across industries, more than half of visits to financial services sites (59.97%) still happen on desktop, according to Contentsquare’s 2022 Financial Services Digital Experience Benchmark Report. Continue reading Desktop Beats Mobile in Financial Services Industry; Contentsquare Benchmark Report Indicates Opportunity to Enhance Digital Experience
Category Archives: Market Research
New Enterprise Communications Report Finds 90% of Business Leaders Prefer Phone Over Other Communication Tools
RingCentral has released results of a new enterprise communications report that surveyed business leaders and technology decision makers on their current and anticipated phone and technology use. Continue reading New Enterprise Communications Report Finds 90% of Business Leaders Prefer Phone Over Other Communication Tools
Vertice Unveils First Pricing Guide of Project Collaboration Software
Vertice, a leading SaaS purchasing and spend management platform, released the industry’s most complete pricing guide into project collaboration software. Continue reading Vertice Unveils First Pricing Guide of Project Collaboration Software
One in five Brits haven’t had a positive interaction with customer service in the last year, research finds
Twilio, the leading customer engagement platform, has launched new research which finds that British consumers will go to extreme lengths to have their issues taken seriously by customer service teams. Continue reading One in five Brits haven’t had a positive interaction with customer service in the last year, research finds
Conduent Survey Finds Even Digital Channels Need a Human Touch
In recognition of this year’s Customer Service Week, Conduent, a global technology-led business process solutions company, released its 2022 State of Consumer Experience Report. According to the report, 24% of consumers are willing to end association with a brand after just one bad experience. Continue reading Conduent Survey Finds Even Digital Channels Need a Human Touch
Almost 90% of vulnerable customers are struggling to access customer support services
MaxContact has revealed the challenges faced by vulnerable customers seeking support from customer service teams. Continue reading Almost 90% of vulnerable customers are struggling to access customer support services