Conduent Incorporated, a global technology-led business solutions and services company, announced Conduent CXNow, a digital Customer Experience-as-a-Service offering for commercial and government clients. Continue reading Conduent CXNow Customer Experience Solution Incorporates AI Capabilities with Rapid Deployment and Easy Scalability
Tag Archives: Conduent
Virgin Atlantic Selects Conduent to Support Customer Experience
Conduent, a global technology-led business process solutions company, announced that it has been chosen by Virgin Atlantic, the U.K. based airline that flies to 27 destinations across four continents, to provide customer experience management (CXM). Continue reading Virgin Atlantic Selects Conduent to Support Customer Experience
Conduent Survey Finds Even Digital Channels Need a Human Touch
In recognition of this year’s Customer Service Week, Conduent, a global technology-led business process solutions company, released its 2022 State of Consumer Experience Report. According to the report, 24% of consumers are willing to end association with a brand after just one bad experience. Continue reading Conduent Survey Finds Even Digital Channels Need a Human Touch
Conduent Announces Agreement to Sell Portfolio of Select Customer Care Contracts
Conduent Incorporated announced it has entered into a definitive agreement to sell a portfolio of select standalone customer care contracts to Skyview Capital LLC, a privately held investment firm headquartered in Los Angeles, Calif. Continue reading Conduent Announces Agreement to Sell Portfolio of Select Customer Care Contracts
Everest Group Recognises Conduent in Banking, Property and Casualty Insurance, and Business Process Services Categories
Conduent Incorporated, a digital interactions company, recently earned three industry recognitions from Everest Group for business process outsourcing in multiple industries. Continue reading Everest Group Recognises Conduent in Banking, Property and Casualty Insurance, and Business Process Services Categories
Conduent Report: Half of Consumers are Dissatisfied with Their Technology Suppliers
We’ve all experienced a frustrating interaction with customer service. You call expecting a simple resolution to a problem, but 30 minutes and multiple customer service representatives later, you’ve had to repeat your account information and issue for each person you’ve spoken with and still haven’t resolved the problem. Continue reading Conduent Report: Half of Consumers are Dissatisfied with Their Technology Suppliers