A survey of over 500 consumers across the UK by marketing technology company Wiraya, has revealed the average UK consumer is happy to spend in excess of £195 in an order through voice technology, rising to £232 in the case of shoppers over the age of 30. Continue reading More than idle chatter; voice orders surpass £200 per user →

If digital transformation (DX) is using digital technologies to create new business models and change markets, then the journey has only just begun according to a new IDC white paper commissioned by Avaya.1 The study of nearly 800 enterprise companies across 15 countries showed this and other constructive insights for organizations planning their transformation strategies. Continue reading Digital Transformation Journey Just Beginning According to Global Research Study →

Research of more than 8,000 consumers in the UK, US, Germany and France released by Medallia, the global leader in customer experience management, in conjunction with Ipsos, the leading independent market research company, found that customer experience is the top reason consumers cite for choosing a retailer. Continue reading UK retailers failing to meet customer expectations →

Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), with 86 percent of CX executives in a Gartner, Inc. survey ranking it as having an equal or greater impact than other factors such as project management and data skills. Continue reading Gartner Survey Finds Employee Engagement a Top Concern Affecting Customer Experience →

New research by TeleWare, a leading communication technology business, has revealed that healthcare and pharmaceutical businesses are missing out on operational benefits due to inefficiencies in information retrieval. Continue reading Healthcare missing out on operational benefits due to inefficiencies in information retrieval, research reveals →

85 percent of businesses we surveyed will use voice technology – such as Amazon’s Alexa or Microsoft’s Cortana voice-activated assistants – to communicate with customers within the next year according to research from Pindrop, the pioneer in voice security and authentication. Currently only 28 percent of businesses do so, reflecting great ambitions within industry to create a “Conversational Economy” – an ecosystem where voice, not touch, is the main technology interface for customers. Continue reading Business Use Of Voice Technology To Triple In Next 12 months According To Pindrop’s Latest Survey →