A perceived decay in the quality of social media platforms will drive 50% of consumers to abandon or significantly limit their interactions with social media by 2025, according to Gartner, Inc.
Continue reading Gartner Predicts 50% of Consumers Will Significantly Limit Their Interactions with Social Media by 2025
Category Archives: Market Research
78% of UK IT Decision Makers are Deploying AI and Automation to Future Proof Their Businesses Amidst Ongoing Uncertainty
8×8 unveiled how companies are dealing with the current permacrisis – a period defined as an extended time of instability and insecurity – that is impacting British businesses by turning to AI and automation. Continue reading 78% of UK IT Decision Makers are Deploying AI and Automation to Future Proof Their Businesses Amidst Ongoing Uncertainty
nShift: 86% abandon brands over poor customer service
Some 86% of consumers will abandon a brand over just two poor customer service experiences.[1] Now more than ever, online and omnichannel retailers have to deal quickly with customer complaints and rectify the issues that cause them to occur. Continue reading nShift: 86% abandon brands over poor customer service
Independent Survey: US, UK Companies Among Leaders in Cloud Contact Centre Results but Lag in Technology Optimization
US businesses are ranked among both the best and worst in the world in an important application of cloud technology, according to a recent study by Forrester Consulting, commissioned by SuccessKPI. Continue reading Independent Survey: US, UK Companies Among Leaders in Cloud Contact Centre Results but Lag in Technology Optimization
Gartner Survey Finds 77% of Sellers Struggle to Complete Their Assigned Tasks Efficiently
Despite sales organizations investing in sales enablement initiatives, 77% of sellers report that they struggle to complete their assigned tasks efficiently, according to Gartner, Inc. Continue reading Gartner Survey Finds 77% of Sellers Struggle to Complete Their Assigned Tasks Efficiently
TransUnion Report Shows Fraud Attacks on Financial Industry Call Centers Rising
At a time when commerce is increasingly conducted digitally, consumers still expect and rely on call centres to deliver timely and trustworthy customer service when they need it. However, according to a new TransUnion report, these call centres have increasingly become a target for fraud, leading to a complicated balancing act of delivering efficient service and maintaining customer account security. Continue reading TransUnion Report Shows Fraud Attacks on Financial Industry Call Centers Rising