LivePerson, the global leader in enterprise conversations, released the results of its State of Customer Conversations 2024 report. The annual report surveyed thousands of business leaders and consumers across the world about artificial intelligence (AI), automation, and chatbots. Continue reading New research warns of emerging “AI Gap” between brands and consumers
Category Archives: Market Research
Puzzel Unveils “The State of Contact Centres 2024” Survey
Puzzel, the leading European CCaaS provider, released the State of Contact Centres 2024 survey, one of the most comprehensive European surveys to date on the emerging trends, challenges and opportunities that are reshaping the CX landscape for organisations in Europe. Continue reading Puzzel Unveils “The State of Contact Centres 2024” Survey
90% of CEOs Are Waiting for GenAI to Move Past the Hype or Experimenting in Small Ways
Generative AI (GenAI) exploded into the public consciousness in 2023, promising to transform the way business functions. Continue reading 90% of CEOs Are Waiting for GenAI to Move Past the Hype or Experimenting in Small Ways
Gartner Predicts 50% of Consumers Will Significantly Limit Their Interactions with Social Media by 2025
A perceived decay in the quality of social media platforms will drive 50% of consumers to abandon or significantly limit their interactions with social media by 2025, according to Gartner, Inc.
Continue reading Gartner Predicts 50% of Consumers Will Significantly Limit Their Interactions with Social Media by 2025
78% of UK IT Decision Makers are Deploying AI and Automation to Future Proof Their Businesses Amidst Ongoing Uncertainty
8×8 unveiled how companies are dealing with the current permacrisis – a period defined as an extended time of instability and insecurity – that is impacting British businesses by turning to AI and automation. Continue reading 78% of UK IT Decision Makers are Deploying AI and Automation to Future Proof Their Businesses Amidst Ongoing Uncertainty
nShift: 86% abandon brands over poor customer service
Some 86% of consumers will abandon a brand over just two poor customer service experiences.[1] Now more than ever, online and omnichannel retailers have to deal quickly with customer complaints and rectify the issues that cause them to occur. Continue reading nShift: 86% abandon brands over poor customer service