US businesses are ranked among both the best and worst in the world in an important application of cloud technology, according to a recent study by Forrester Consulting, commissioned by SuccessKPI. Continue reading Independent Survey: US, UK Companies Among Leaders in Cloud Contact Centre Results but Lag in Technology Optimization
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Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
Directors Club are delighted to announce the results for the Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
SuccessKPI Teams Up With Zoom to Unlock CX Insights for Contact Centres
SuccessKPI, a leading, cloud-native, contact centre customer experience insight and action platform provider, announced integration with Zoom Video Communications, Inc. to deliver advanced analytics and AI/ML powered actions for contact centres. Continue reading SuccessKPI Teams Up With Zoom to Unlock CX Insights for Contact Centres
Majority of UK businesses still ill-equipped for a hybrid working future according to new survey
UK businesses are firmly committed to a flexible working future but the majority are still in the planning stage of their hybrid working projects according to a new industry survey of contact centre industry professionals. Continue reading Majority of UK businesses still ill-equipped for a hybrid working future according to new survey