As retailers head into the ever-critical holiday shopping season, new research from Verint® highlights key customer engagement challenges and opportunities amidst a backdrop of labour shortages. Continue reading New Verint Research Highlights Retail Holiday Staffing Shortage
Category Archives: Market Research
Customer service agents report ongoing struggles at work
According to new research carried out by the Call Centre Management Association (CCMA) and supported by Intradiem, two-thirds of customer service agents report that their job is as difficult or more difficult than it was a year ago. Continue reading Customer service agents report ongoing struggles at work
Gainsight Report Finds Nearly Half of SaaS Companies Focused on Digital Customer Success To Drive Scale and Efficiency
Gainsight, the world’s leading Customer Success platform, announced the results of a study on Customer Success trends. Continue reading Gainsight Report Finds Nearly Half of SaaS Companies Focused on Digital Customer Success To Drive Scale and Efficiency
Over 80% of CXOs are building omnichannel & connected customer experience to soar high this festive season
Exotel, the emerging market’s leading connected customer conversation platform, is excited to introduce its latest survey-driven report titled “Exotel’s CXO Festive Readiness Report.” Continue reading Over 80% of CXOs are building omnichannel & connected customer experience to soar high this festive season
Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals
A new customer experience benchmark report from Kore.ai, the world’s leading enterprise AI platform and solutions provider, reveals a growing acceptance for AI-powered intelligent virtual assistants (IVAs) that meet customer service quality expectations. Continue reading Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals
Global CEOs grappling with multiple challenges, including geopolitical pressures, but majority remain confident on three-year outlook
Geopolitics and broader political uncertainty are now the greatest risk to business growth, according to a survey of more than 1,300 CEOs of the world’s largest businesses. Continue reading Global CEOs grappling with multiple challenges, including geopolitical pressures, but majority remain confident on three-year outlook