Quadrant Knowledge Solutions announced that it has named Concentrix a 2022 technology leader in the analysis of the global SPARK Matrix™: Voice of the Customer (VoC) market, 2022. Continue reading Concentrix positioned as the Leader in the 2022 SPARK Matrix™ for Voice of the Customer (VoC) by Quadrant Knowledge Solutions
Category Archives: Outsourcing
Global growth continues as Sigma Connected appoints new Chief Strategy Officer
Business outsourcing provider Sigma Connected has announced the appointment of a new chief strategy officer as the company continues its global expansion. Continue reading Global growth continues as Sigma Connected appoints new Chief Strategy Officer
Comdata reconfirmed by Everest Group as a leader in the Customer Experience Management segment for the EMEA area
Comdata, one of the major global providers of Customer Management Services, has been recognized for the third year in a row as a Leader for the EMEA region by Everest Group in its Services PEAK Matrix® Assessment 2022. Continue reading Comdata reconfirmed by Everest Group as a leader in the Customer Experience Management segment for the EMEA area
SupportNinja Expands Global Operations into Romania
SupportNinja, an award-winning Dallas-based business process outsourcing company, has announced the expansion of its operations to Romania. This move extends the organization’s 24/7 customer experience footprint beyond the U.S., Philippines, and Ireland to enable multilingual support capabilities for clients. Continue reading SupportNinja Expands Global Operations into Romania
New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc., a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area. Continue reading New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions
British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull
ResQ, the leading outsourced contact centre specialist, has announced that British Gas has grown its partnership with the company, which will generate 200 new jobs in Hull over the next 12 months. ResQ has been an outsourced partner of choice for British Gas since 2011, providing customer support across both inbound and outbound activity. Continue reading British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull