Enterprises across Europe and the U.K. are quickly adopting new contact centre technologies and services in response to dramatic changes in CX demands over the last 24 months, according to a new research report published today by Information Services Group (ISG), a leading global technology research and advisory firm. Continue reading Customer Experience Takes Center Stage at European Firms
Category Archives: Outsourcing
ISG Research™ Issues Proprietary Briefing Detailing How Sitel Group® Empowers the Metaverse Customer Experience
Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that it has licensed a briefing note written by Information Services Group, Inc. Research™ (ISG Research™) in regards to how the CX leader is empowering the metaverse customer experience. Continue reading ISG Research™ Issues Proprietary Briefing Detailing How Sitel Group® Empowers the Metaverse Customer Experience
TTEC recognized as a Leader in Everest Group’s Customer Experience Management in the Americas PEAK Matrix® Assessment 2022
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that Everest Group recognized it as a Leader in the Customer Experience Management (CXM) in the Americas PEAK Matrix® Assessment 2022. Continue reading TTEC recognized as a Leader in Everest Group’s Customer Experience Management in the Americas PEAK Matrix® Assessment 2022
Concentrix positioned as the Leader in the 2022 SPARK Matrix™ for Voice of the Customer (VoC) by Quadrant Knowledge Solutions
Quadrant Knowledge Solutions announced that it has named Concentrix a 2022 technology leader in the analysis of the global SPARK Matrix™: Voice of the Customer (VoC) market, 2022. Continue reading Concentrix positioned as the Leader in the 2022 SPARK Matrix™ for Voice of the Customer (VoC) by Quadrant Knowledge Solutions
Global growth continues as Sigma Connected appoints new Chief Strategy Officer
Business outsourcing provider Sigma Connected has announced the appointment of a new chief strategy officer as the company continues its global expansion. Continue reading Global growth continues as Sigma Connected appoints new Chief Strategy Officer
Comdata reconfirmed by Everest Group as a leader in the Customer Experience Management segment for the EMEA area
Comdata, one of the major global providers of Customer Management Services, has been recognized for the third year in a row as a Leader for the EMEA region by Everest Group in its Services PEAK Matrix® Assessment 2022. Continue reading Comdata reconfirmed by Everest Group as a leader in the Customer Experience Management segment for the EMEA area