Comdata, one of the major global providers of Customer Management Services, has been recognized for the third year in a row as a Leader for the EMEA region by Everest Group in its Services PEAK Matrix® Assessment 2022.
Everest Group – a global research firm and research firm focused on strategic IT, business services, engineering services, and sourcing – assessed 25 international CX players in detail through the PEAK Matrix®, ranking them in three categories: Leaders, Major Contenders and Aspirants.
Starting with data analysis, PEAK Matrix® provides a comparative assessment of the market impact of each player and its positioning in terms of vision and capabilities, analyzing how they relate to their client base, their strategy, the market presence, the range of services, the delivery capabilities, and their degree of technological innovation.
The “Leader” title awarded to Comdata for the Customer Experience Management (CMX) segment is a result of the company’s achievements following its investments in the most cutting-edge solutions in the CX BPO market, such as chatbots, live chat, Facebook Messenger, customer feedback tools and speech analytics.
“We are proud to have received this important recognition for the third consecutive year, a reward to the commitment of our resources who work every day to provide the best possible support to customers around the world” – commented Maxime Didier, Comdata CEO. “Comdata’s competitive strength is based on our in-depth knowledge of the specific features of the industries in which we operate and our ability to innovate our offerings continuously. Thanks to our multiservice and multichannel expertise, we tailor our solutions to the business of each of the organizations we work for, leveraging our “g-local” approach, which combines the advantages of a worldwide excellence offering with services characterized by a local footprint to respond to the specific needs of different geographic areas.
Comdata is a leading innovative global service provider in Customer Management BPO with 30 years of experience. The company combines an international footprint with strong local expertise, with more than 50,000 passionate employees working in 30 languages across 4 continents and 21 countries.
Focusing on the needs and opportunities of each industry, Comdata offers a full range of end-to-end customer management solutions (acquisition, retention, customer service, technical support, and credit collection). These are built on a portfolio of world-class services covering customer experience and process reengineering consulting, digital and cutting-edge technologies, customer operations (front & back office). Headquartered in Milan, Comdata delivers excellence in Customer Management for more than 670 brands, including some of the biggest names in telecom, energy, banking, automotive & mobility, retail, and e-commerce.