SupportNinja, an award-winning Dallas-based business process outsourcing company, has announced the expansion of its operations to Romania. This move extends the organization’s 24/7 customer experience footprint beyond the U.S., Philippines, and Ireland to enable multilingual support capabilities for clients. Continue reading SupportNinja Expands Global Operations into Romania
Category Archives: Outsourcing
New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc., a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area. Continue reading New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions
British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull
ResQ, the leading outsourced contact centre specialist, has announced that British Gas has grown its partnership with the company, which will generate 200 new jobs in Hull over the next 12 months. ResQ has been an outsourced partner of choice for British Gas since 2011, providing customer support across both inbound and outbound activity. Continue reading British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull
Sitel Group® and Majorel Discontinue Proposed Merger Discussions
Sitel Group®, one of the largest and globally diversified leaders delivering innovative customer experience (CX) for many of the world’s best-loved brands, announced that it has discontinued discussions with Majorel Group Luxembourg S.A. (“Majorel”) regarding a proposed merger. Continue reading Sitel Group® and Majorel Discontinue Proposed Merger Discussions
TaskUs Named a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022
TaskUs, a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, was recognized as a Major Contender by Everest Group in its Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022 report. Continue reading TaskUs Named a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022
Teleperformance Ranked One of the 2022 Best Workplaces in Europe™ by Great Place to Work®
Great Place to Work®, the global authority on workplace culture, ranks Teleperformance number 9 on the Best Workplaces in Europe list. The list is based on confidential survey data representing 1.4 million employees from over 3,000 companies across 37 countries in Europe. Continue reading Teleperformance Ranked One of the 2022 Best Workplaces in Europe™ by Great Place to Work®