Concentrix Corporation, a leading global provider of customer experience (CX) solutions and technologies, continues to earn its position as a Leader in the highly competitive Customer Experience Management (CXM) market. Continue reading Concentrix Earns Another Leader Recognition in Highly Competitive Customer Experience Management Market
Category Archives: Outsourcing
TTEC opens global delivery centre in South Africa
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced the opening of a new global delivery centre in South Africa. Continue reading TTEC opens global delivery centre in South Africa
Teleperformance Applauded by Frost & Sullivan for Its Market Leadership in the European Customer Experience Outsourcing Services Industry
Recently, Frost & Sullivan researched the European customer experience outsourcing services industry and, based on its findings, recognizes Teleperformance (TP) with the 2022 Europe Market Leadership Award. The company increases the uptake of automation and the integration of tech-based solutions to enhance customer experience. Continue reading Teleperformance Applauded by Frost & Sullivan for Its Market Leadership in the European Customer Experience Outsourcing Services Industry
Helix Announces Partnership with Ubiquity to Deliver an Exceptional Customer Experience for Embedded Finance
Helix by Q2, a cloud-native core purpose-built for embedded finance, has announced a partnership with Ubiquity, the leading business process outsourcer (BPO) for fintechs and specialized support services and one of the fastest-growing private companies in the US. Continue reading Helix Announces Partnership with Ubiquity to Deliver an Exceptional Customer Experience for Embedded Finance
Teleperformance Named Second Largest Global Third Party Provider in the Everest Group BPS Top 50 for All Industries
Teleperformance, a leading global group in digitally integrated business services, held its spot at number two on the Everest Group BPS Top 50™ for the second year in a row and was among the top five fastest-growing companies in the burgeoning business services industry. Continue reading Teleperformance Named Second Largest Global Third Party Provider in the Everest Group BPS Top 50 for All Industries
How outsourcing CX could unlock the four-day week
Dave Pattman, Customer Experience Managing Director for Gobeyond Partners, part of the Webhelp Group, discusses the challenges and opportunities presented by a 4-day work week… Continue reading How outsourcing CX could unlock the four-day week