Webhelp, a leading global provider of customer experience (CX) and business solutions, has rolled-out Webhelp Anywhere; a proprietary methodology for designing customer operations, delivered using a secure and scalable hybrid-cloud platform. Continue reading Webhelp to Deliver Solution for ‘the Next Normal’ in Customer Experience
Category Archives: Outsourcing
Bambuser enters into a strategic partnership with transcosmos inc
To further strengthen the market presence in Japan and APAC, Bambuser announced a strategic partnership with a global outsourcing leader, transcosmos inc, making Bambuser’s Live Video Shopping solutions available across IT services, customer, ecommerce support and digital marketing offered by transcosmos to it’s +2,500 customers worldwide. Continue reading Bambuser enters into a strategic partnership with transcosmos inc
Quantanite to celebrate Grand Opening of Newest World Class Customer Experience Centre in Johannesburg
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, announced the Grand Opening and ribbon cutting of its newest World Class Customer Experience Centre in Johannesburg, South Africa. Continue reading Quantanite to celebrate Grand Opening of Newest World Class Customer Experience Centre in Johannesburg
Arvato secures contract extension with Premium Automotive Group
Arvato CRM Solutions has secured a contract extension with BMW Group to provide multichannel customer services in the UK and Ireland following another successful year in partnership. Continue reading Arvato secures contract extension with Premium Automotive Group
AnswerNet Completes Acquisition of Quality Contact Solutions
AnswerNet, a full-service provider of inbound, outbound, automated, and global BPO contact centre services has acquired Quality Contact Solutions (QCS) (qualitycontactsolutions.com) and its subsidiary QCS At Home. Continue reading AnswerNet Completes Acquisition of Quality Contact Solutions
Sigma Connected and Vanquis mark 10-year milestone with new customer service contract
A business outsourcing provider has been awarded a new, additional contract by a long-standing financial services client. Continue reading Sigma Connected and Vanquis mark 10-year milestone with new customer service contract