Category Archives: Outsourcing

TTEC Holdings, Inc., a leading global CX technology and services innovator for AI-enhanced CX, celebrated the grand opening of its new site in Cairo’s Maadi Technology Park last week, marking a significant expansion of its operations in Egypt. Continue reading TTEC Egypt Expands with New Cairo Site, Welcomes Leading On-Demand Payment Solutions Client →

Outsourcing

Foundever® Expands Offshoring Operations in Egypt, adding 5,000 Jobs and Opening a New Contact Centre in Luxor

February 5, 2025 Sam Heggie-Collins

Foundever, a global leader in customer experience (CX) solutions, is significantly expanding its presence in Egypt, announcing plans to create 5,000 new jobs over the next four years. Continue reading Foundever® Expands Offshoring Operations in Egypt, adding 5,000 Jobs and Opening a New Contact Centre in Luxor →

Outsourcing

ESP Group Secures NHS Contract

January 29, 2025 Sam Heggie-Collins

The ESP Group is pleased to announce it has been awarded a contract with the National Health Service (NHS) and National Services Scotland (NSS) to provide essential support services for the NSS National Contact Centre (NCC) until 2027. Continue reading ESP Group Secures NHS Contract →

Outsourcing

Foundever® Opens New Hub in Liverpool, UK to Support the National Trust

November 14, 2024 Sam Heggie-Collins

Foundever®, a global leader in the customer experience (CX) industry, is excited to announce the opening of its new contact centre located in Horton House, Exchange Flags, Liverpool. Continue reading Foundever® Opens New Hub in Liverpool, UK to Support the National Trust →

Outsourcing