ArvatoConnect is pleased to announce the extension of its partnership with Dudley Council in a renewed commitment to streamline operations through digital automation. Continue reading Dudley Council extends partnership with ArvatoConnect to further advance digital transformation
Category Archives: Outsourcing
Interact Expands Global Contact Centre Operations in South Africa
Interact is thrilled to announce the launch of our newest contact centre in Nelson Mandela Bay, South Africa. Continue reading Interact Expands Global Contact Centre Operations in South Africa
ATM Management announces The ATM Group
AT Management Limited is delighted to announce the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa. Continue reading ATM Management announces The ATM Group
HGS Launches Global CX Hub in Cape Town, South Africa
Hinduja Global Solutions (HGS), a leading provider of solutions in digital experience, business process management (BPM) and digital media services, announced the opening of a new CX hub in South Africa to support both new and existing customers. Continue reading HGS Launches Global CX Hub in Cape Town, South Africa
Serco secures contract to deliver contact centre services for the NDIA
Serco has signed a new contract with the National Disability Insurance Agency (NDIA) to continue providing contact centre services. Continue reading Serco secures contract to deliver contact centre services for the NDIA
Ventrica achieves “Major Contender” position in the Everest Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024
Ventrica is proud to announce achieving ‘Major Contender” position in the distinguished Everest Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 – EMEA (part of the Customer Experience Management Services research program). Continue reading Ventrica achieves “Major Contender” position in the Everest Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024