Capita announces it has secured a three-year contract extension to deliver council tax, revenues and benefits, and business rates customer management for Westminster City Council. Continue reading Capita secures £20m extension with Westminster City Council
Category Archives: Outsourcing
Teleperformance launches digital services arm TP Infinity
Teleperformance, a global leader in digital business services, announced the launch of its global digital consulting arm, TP Infinity, designed to deliver a holistic approach to building stronger brands through enhanced customer experience (CX). Continue reading Teleperformance launches digital services arm TP Infinity
Sigma Connected and TDX Group form strategic partnership to support ethical debt collections
Debt management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for an all-in-one recovery solution package for clients. Continue reading Sigma Connected and TDX Group form strategic partnership to support ethical debt collections
ESP Group Awarded 18-Month Contract with Transport for Wales
Journeycall, part of the ESP Group, are delighted to announce that they will continue to support Transport for Wales, providing round-the-clock customer services over a minimum 18-month term. Continue reading ESP Group Awarded 18-Month Contract with Transport for Wales
Sopra Steria wins £369m deal to transform services on behalf of NS&I
Sopra Steria, the purpose-led digital transformation provider, has been awarded two major contracts, with a combined value of £369m, by National Savings and Investments (NS&I), the UK’s government-owned savings bank best known for Premium Bonds. Continue reading Sopra Steria wins £369m deal to transform services on behalf of NS&I
Capita signs new customer experience contract with Ireland’s National Transport Authority
Capita has signed a new contract with Ireland’s National Transport Authority (NTA) to provide customer contact and information services for public transport users in the country. Continue reading Capita signs new customer experience contract with Ireland’s National Transport Authority