ContactPoint 360 announced the opening of a new state-of-the-art Customer Experience Center and Technology Solutions facility, including a 500-seat contact centre and CX technology lab in Athens. The new campus will deliver end-to-end CX technology solutions to the European marketplace and provide omnichannel contact centre services. Continue reading Multinational BPO ContactPoint 360 Expands Global Footprint With New Campus in Athens, Greece →

Capita announces it has been awarded a contract by Irish Water for the transformation and operation of its customer contact centre services. Continue reading Capita signs customer service contract with Irish Water →

Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announces that the strength of its Sitel at Home capabilities has sparked client growth, with an additional 2,500 positions announced within the Philippines market. Continue reading Sitel Group’s High-Demand Work At Home Capabilities Spark Client Growth And Launch Of Global MAXhubs →

TTEC has announced the availability of virtual contact centre solutions in the Asia Pacific and European regions. Continue reading TTEC Announces Worldwide Availability of Virtual Contact Centre Solutions →

John Lewis & Partners has joined forces with the UK’s leading provider of appliance care, Domestic & General (D&G), to launch an exclusive new customer proposition called Protect Plus. The arrangement will initially run for three years. Continue reading John Lewis & Partners and Domestic & General ink three year deal →

Sensée, a leader in work-from-home services and technology, has created a Strategic Framework to assist organisations in migrating employees to homeworking, and optimising their strategies. Continue reading Sensée creates Strategic Framework for Successful Homeworking →