The private sector dominated the UK outsourcing market in Q1, with contracts worth £648 million procured between January and March, according to the Arvato UK Outsourcing Index. Continue reading Private sector dominates UK outsourcing market in Q1 2019 →

As part of wider plans to increase customer satisfaction, Superdrug has changed customer service provider, moving to FM Outsource in Bury, Greater Manchester. The contact centre, which began working with Superdrug earlier this month, will use a technology focus to bring faster support to customers and provide more customer service options. Continue reading Superdrug changes customer service provider →

Moneypenny is thrilled to be launching a new and improved app to help clients get the very best from our Telephone Answering Service. The app – available for download in both the App Store and Google Play Store – encourages users to work smarter with cutting-edge tools like in-app calling, voicemail transcription and outbound calling from business numbers. Continue reading Moneypenny announces launch of new Telephone Answering app →

Indian-owned global business process management (BPM) firm, Firstsource Solutions announced a further £1m investment into its Northern Irish operations. Continue reading Firstsource Solutions unveil £1 million investment in Belfast →

Transport Infrastructure Ireland, the state agency in charge of roads and railways infrastructure in the Republic of Ireland, just signed an 11-year contract with Turas, a joint-venture comprising VINCI Highways, subsidiary of VINCI Concessions, and Abtran, the largest Irish-owned business process management provider, to manage freeflow transactions services and customer relations on the Dublin ring road (M50 motorway). Continue reading VINCI Highways awarded new management contract for freeflow transactions and customer services on Dublin ring road (M50) →

ICON Communication Centres s.r.o (ICON), an award-winning provider of multilingual contact centre solutions, is pleased to announce its purchase by CEE Communication s.r.o. The new parent company is tasked with driving innovative customer acquisition strategies supported by compelling governance and call centre experience to realise ICON’s full potential. Continue reading ICON Communication Centres Announces New Parent Company →