Indian-owned global business process management (BPM) firm, Firstsource Solutions announced a further £1m investment into its Northern Irish operations. Continue reading Firstsource Solutions unveil £1 million investment in Belfast →

Transport Infrastructure Ireland, the state agency in charge of roads and railways infrastructure in the Republic of Ireland, just signed an 11-year contract with Turas, a joint-venture comprising VINCI Highways, subsidiary of VINCI Concessions, and Abtran, the largest Irish-owned business process management provider, to manage freeflow transactions services and customer relations on the Dublin ring road (M50 motorway). Continue reading VINCI Highways awarded new management contract for freeflow transactions and customer services on Dublin ring road (M50) →

ICON Communication Centres s.r.o (ICON), an award-winning provider of multilingual contact centre solutions, is pleased to announce its purchase by CEE Communication s.r.o. The new parent company is tasked with driving innovative customer acquisition strategies supported by compelling governance and call centre experience to realise ICON’s full potential. Continue reading ICON Communication Centres Announces New Parent Company →

In line with its global growth strategy, leading global customer experience provider Majorel is expanding its footprint in the Georgian market with two new offices and around 700 new jobs. The first new site was officially opened last Monday in Kutaisi. Continue reading Majorel Expands in Georgia: 700 New Jobs in Kutaisi and Tbilisi →

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that it recently earned a total of six awards during the 13th annual Stevie® Awards for Sales and Customer Service program. Continue reading TTEC Wins Six Stevie® Awards, Recognized for Customer Experience Excellence in Multiple Categories →

Arise Virtual Solutions Inc., a leading provider of business process outsourcing (BPO) services, announced that it has been recognized as a Representative Vendor in Gartner Inc.’s 2019 Market Guide for Customer Management BPO Service Providers, authored by Gartner analysts TJ Singh, Misako Sawai, and Brian Manusama. Continue reading Arise Virtual Solutions Recognized in Gartner’s 2019 Customer Management BPO Service Providers Market Guide →