TTEC, a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands announced the opening of the company’s first Customer Experience (CX) Innovation Lab in Europe. Continue reading TTEC Unveils New Customer Experience Innovation Lab in Belfast, Showcasing the Company’s European Programs
Category Archives: Outsourcing
TTEC Announces Global Launch of Humanify™ Insights Platform
TTEC, a leading global customer experience technology and services provider focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced the formal launch of its innovative analytics solution, Humanify Insights Platform. Continue reading TTEC Announces Global Launch of Humanify™ Insights Platform
Mobeus Invests £9m In Fast-Growth Customer Experience Specialists, Ventrica
Ventrica, a European, award-winning, outsourced contact centre, has attracted a £9 million investment from Mobeus Equity Partners. Ventrica provides intelligent, multi-lingual and omni-channel outsourced customer contact services to a range of global ‘blue-chip’ brands. Continue reading Mobeus Invests £9m In Fast-Growth Customer Experience Specialists, Ventrica
Webhelp Nominated For Eighteen Awards In Customer Experience And HR
An exciting Awards season lies ahead for leading global Customer Experience (CX) and Business Process Outsourcing (BPO) expert, Webhelp, which has been named as a finalist eighteen times across five different awards programmes. Continue reading Webhelp Nominated For Eighteen Awards In Customer Experience And HR
Conduent Announces Agreement to Sell Portfolio of Select Customer Care Contracts
Conduent Incorporated announced it has entered into a definitive agreement to sell a portfolio of select standalone customer care contracts to Skyview Capital LLC, a privately held investment firm headquartered in Los Angeles, Calif. Continue reading Conduent Announces Agreement to Sell Portfolio of Select Customer Care Contracts
Everest Group Recognises Conduent in Banking, Property and Casualty Insurance, and Business Process Services Categories
Conduent Incorporated, a digital interactions company, recently earned three industry recognitions from Everest Group for business process outsourcing in multiple industries. Continue reading Everest Group Recognises Conduent in Banking, Property and Casualty Insurance, and Business Process Services Categories