Tag Archives: transcosmos

transcosmos is Set to Release “Non-voice Contact Centre Package”

transcosmos inc. will launch “Non-voice Contact Center Package,” a customer service package targeting the so-called smartphone generation that prefers self-help (FAQ) and chat-based inquiry services that let them make inquiries at any time. The service is due to launch in late October 2018. Continue reading transcosmos is Set to Release “Non-voice Contact Centre Package”

transcosmos Launches Video Chat Service

PRESS RELEASE: transcosmos inc. launches a WebRTC video chat service after signing an agency agreement for “Moshi Moshi Interactive”, a WebRTC customer service solution provided by NEURONET Inc. The service is one of transcosmos’s initiatives to deliver highly sophisticated, concierge-style customer communication at its contact centers. Continue reading transcosmos Launches Video Chat Service

transcosmos to Launch Messaging app/ Bot Customer Communication Services With a Special Team of Over 100 AI Strategists

PRESS RELEASE: transcosmos inc. announced that it will implement bot-based service for its customer communication services via messenger apps including LINE and Facebook Messenger. transcosmos releases the service from this autumn for “FUJIMAKI hyakkaten”, an e-commerce website operated by caramo, Inc., a wholly owned subsidiary of the company. Continue reading transcosmos to Launch Messaging app/ Bot Customer Communication Services With a Special Team of Over 100 AI Strategists

transcosmos Acquires Merlin to accelerate European and US BPO/Call Center Business

PRESS RELEASE: transcosmos and Merlin Information Systems Group Limited, a British BPO company, have agreed for transcosmos to increase its investment and acquire 85% of the companies stock. Merlin will become a subsidiary of transcosmos and change the company name to transcosmos Information Systems Limited. Continue reading transcosmos Acquires Merlin to accelerate European and US BPO/Call Center Business

transcosmos Combines SMS Function Reinforced “Contact-Link,” Its Proprietary Developed Contact Center Solution, with Salesforce

PRESS RELEASE: transcosmos inc. will begin offering “Contact-Link on Salesforce,” a solution which has combined “Contact-Link,” a contact center solution developed by transcosmos and “Salesforce,” a CRM/customer management application most widely used in the world. The goal is to implement to 10 new companies during the FY 2015. Continue reading transcosmos Combines SMS Function Reinforced “Contact-Link,” Its Proprietary Developed Contact Center Solution, with Salesforce