Transcom, the global customer experience specialist, has signed an asset transfer agreement to take over a site in Durres, Albania, currently operated by Transcom’s partner. Continue reading Transcom Holding AB strengthens nearshore capabilities by expansion to Albania
Category Archives: Outsourcing
Government outsourcing bounces back despite overall UK market softening
Public sector outsourcing spend increased sharply in the first six months of 2018 despite a backdrop of Brexit uncertainty, according to the Arvato UK Outsourcing Index. Overall, £2.61 billion of outsourcing deals were signed between January and June, of which £998 million were government contracts. Continue reading Government outsourcing bounces back despite overall UK market softening
C3|CustomerContactChannels Develops First Internally-Developed AI-Powered Chatbot to Revolutionize BPO Recruitment
C3|CustomerContactChannels (“C3”), an Everise Company, announces the launch of its first internally developed recruitment chatbot. Ana the Chatbot will aid in talent acquisition for C3 and was designed by the C3 Lab, following the recent partnership between Everise and Microsoft, to develop Artificial Intelligence (AI) solutions for the BPO industry. Continue reading C3|CustomerContactChannels Develops First Internally-Developed AI-Powered Chatbot to Revolutionize BPO Recruitment
Concentrix Named a ‘Star Performer’ and ‘Leader’ by Everest Group
Concentrix was positioned as a “Star Performer” in Everest Group’s Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2018. Concentrix showed market-leading year-on-year movement compared to others in the assessment. The company has also been named a “Leader” for the fourth consecutive year. Continue reading Concentrix Named a ‘Star Performer’ and ‘Leader’ by Everest Group
CPM launch brand new jobs site #notyoureverydaycareer
CPM UK are thrilled to announce that CPM UK Jobs is starting the summer in style with the launch of a new careers website. With a fresh look and feel, and improved functionality, the site has been designed and developed to offer online candidates a fantastic user experience and successfully guide them to take the next step in their career journey with CPM. Continue reading CPM launch brand new jobs site #notyoureverydaycareer
TTEC Achieves Leader Position in Everest Group’s PEAK Matrix™ for Contact Center Outsourcing Service Providers
TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that Everest Group has positioned the company as a Leader in the Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018. Continue reading TTEC Achieves Leader Position in Everest Group’s PEAK Matrix™ for Contact Center Outsourcing Service Providers