Thomas Cook, one of the world’s leading holiday companies announces the transfer of its Falkirk contact centre to Webhelp Group, a global leader in customer experience. As part of the agreement, the 300 person operation will remain in its current premises.
Webhelp is a specialist customer experience outsourcing company, based in Falkirk, which deploys cutting edge technology and highly trained experts to help brand’s put customer service at the heart of their business. Thomas Cook customers will benefit from support from a provider with a wealth of experience working with some of the UK’s leading travel brands.
The agreement with Webhelp is consistent with Thomas Cook’s strategy to form partnerships which allow the business to streamline its operations while maintaining or improving its core offer to its customers.
Ingo Burmester, Chief of UK Source Market, Thomas Cook commented “By using the expertise of a provider like Webhelp for our contact centre in Falkirk, we can keep improving our service while focusing our business where we can create the most value for our customers.”
David Turner, Chief Executive Officer Webhelp UK, commented, “We’re delighted to have been selected to help deliver world class customer experience for Thomas Cook’s holiday customers and proud that our record of excellence in customer service, technology and IT capability and long term commitment to Falkirk made us the right partner for the brand.”