Sitel Group, one of the largest customer experience (CX) management companies in the world, announced the launch of business process outsourcing (BPO) operations through Sitel, the group’s BPO subsidiary, in China. The operations are live in a Kunshan, China CX office through a partnership with 800 TeleServices. Continue reading Sitel Group Launches Customer Experience Operations in China
Category Archives: Outsourcing
Everest Group Distinguishes Teleperformance as a Leader and Star Performer in the Contact Centre Outsourcing Assessment
Teleperformance, the worldwide leader in omnichannel customer experience management announced the company was recognized as a Leader and a Star Performer in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2018. Teleperformance is the only service provider with substantial scale across all geographies and industry verticals and this marks the sixth consecutive year Teleperformance has been recognized as a global Leader by Everest Group. Continue reading Everest Group Distinguishes Teleperformance as a Leader and Star Performer in the Contact Centre Outsourcing Assessment
Arise Adds Another Cruise Line Client to an Already Impressive Roster
Arise Virtual Solutions is excited to add an exciting new cruise line client to their travel and hospitality portfolio. A subsidiary of an existing client, the new line of business helps further solidify Arise’s stronghold as the leader in on-demand customer management solutions in the cruise industry, where flexibility is mission critical. Continue reading Arise Adds Another Cruise Line Client to an Already Impressive Roster
Intelenet opens a new Global Delivery Centre in Jordan
Intelenet® Global Services, a renowned global Business Process Services player announced that the company has set up a centre in Jordan with the inauguration of its latest global delivery centre. The state-of-the-art centre with a capacity of 200 seats will help the company expand its operations across all sectors and provide low cost Arabic delivery based on emerging client demands. Continue reading Intelenet opens a new Global Delivery Centre in Jordan
Unimed-Rio Signs Agreement with Atento in Brazil to Modernize its Customer Relationship Structure
Atento S.A., the leading provider of CRM/BPO in Latin America, and one of the five top providers worldwide announced an agreement to modernize part of Unimed-Rio’s customer relationship structure. Continue reading Unimed-Rio Signs Agreement with Atento in Brazil to Modernize its Customer Relationship Structure
Alorica Announces European Expansion in Sofia, Bulgaria
Alorica, the world’s leading platform for all customer interactions announced its strategy to strengthen its position in Europe by adding a contact centre in Sofia, Bulgaria. The expansion is in response to the growing demand for business process outsourcing (BPO) services in Europe. Continue reading Alorica Announces European Expansion in Sofia, Bulgaria