Sitel Group, one of the largest customer experience (CX) management companies in the world, announced the launch of business process outsourcing (BPO) operations through Sitel, the group’s BPO subsidiary, in China. The operations are live in a Kunshan, China CX office through a partnership with 800 TeleServices.
Sitel China’s agents are delivering CX through both voice and WeChat to support clients in the Asian market with Simplified Chinese. “We are thrilled to expand Sitel Group’s global presence in the Chinese market,” said Laurent Uberti, President, CEO and founding partner of Sitel Group. “This opportunity allows us to further support our global clients in delivering exceptional experiences for their customers in China. As a leader in the CX industry, this expanded multicultural footprint and growth in the Asian market is a continuation of that journey for our group.”
Since 2016, Sitel Group’s learning and development offering, Learning Tribes, has operated in China. Sitel Group’s expansion into the Chinese market for BPO services represents a strategic approach that supports the growth of existing client programs and the potential for new partnerships with key global players seeking to operate and expand in China.
About 800 TeleServices
Founded in 1997 and headquartered in Shanghai, 800 TeleServices is a North Asia Pacific anchored outsourced contact center service bureau with operation centers in Shanghai, Kun Shan, Guangzhou, Chongqing, Yangzhou, Xi’an, Hong Kong and Taipei. We employ over 4,000 employees of which around 2,800 employees in Greater Shanghai region, providing premium service to international conglomerates in Asia Pacific. We deliver fully integrated BPO solutions, optimized by application of latest artificial intelligence technologies.