Global CX Pioneer TTEC Continues to Positively Disrupt the European Market with Early 2018 Success

TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, today announced a strong start to the year for its Europe, Middle-East and Africa operations.

Contact Centre CLUB

The company recently signed multiple new clients across the technology and manufacturing industries. TTEC also added 50 new employees to its Sofia location providing multi-lingual on-Call support with SLA compliance, service desk response, customer care and growth services across nine languages, including English, Danish, Finnish, German, Italian, Portuguese, Spanish, Japanese and Russian. A successful Q1 2018 for TTEC in EMEA was concluded with news of being shortlisted as a finalist for the Best Nearshore Team Award at the Global Sourcing Association (GSA) Professional Awards. This industry association and professional body for the global sourcing industry serves to share best practice, trends and connections across the globe through the annual awards program recognising service excellence.

“As an industry innovator and leader within the customer experience industry, it’s great to receive recognition that reflects our strong customer and partner relationships,” said Iain Banks, VP of International Markets, TTEC. “We have tremendous momentum at present, evidenced by our new client programs and team growth, strengthening our footprint in Europe and our leadership in transformative customer experience and engagement solutions.”

The company also confirmed three key appointments of seasoned industry players for Business Development, Solutions and Human Capital roles in the region.

Nameer Rattansi joins TTEC as Head of Solutions EMEA. With over 15 years of experience leading customer care services and support for global brands, Rattansi will expand his solution consulting leadership and project manage cross-functional CX teams throughout the sales cycle to conclusion on UK, pan-EMEA and global offshore deals.

An influential leader, Joanne Regan-Iles joins as Head of Human Capital EMEA where she will spearhead TTEC’s talent acquisition and human capital strategy. With 14 years of experience in leading Human Capital teams, Regan-Iles will be responsible for continued efforts in hiring, retaining and developing world-class people that serve as brand ambassadors for TTEC clients.

Clare Lomax, VP Sales for EMEA, will be responsible for accelerating the company’s regional go-to-market strategies and local market expansion. With an impressive track record of personally winning more than £1B of outsourcing contracts globally, Lomax is a motivated professional with 25 years of experience in strategic outsourcing sales.

For more information on how TTEC is driving digital transformation and omnichannel customer experiences in EMEA, visit