Firstsource has been named as a “Service Provider Challenger” on the Global Sourcing Association’s annual Top Performers Index for having made exceptional contributions to the positive reputation of sourcing, and helping shape the current and future state of the global sourcing industry. Continue reading Firstsource named as “Service Provider Challenger” in Global Sourcing Association’s Top Performer Index →

Leading outsourcing specialists CALLCARE Ltd, part of the Isher Capital portfolio, has reported a record annual turnover of £8.2m – a 20% increase on the previous year. Continue reading CALLCARE Combines Emotional and Artificial Intelligence to Achieve Record Financial Growth →

Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. Continue reading Consumer Intelligence appoints Echo to handle mystery shopper brief →

Abtran, Ireland’s largest home grown Business Process Outsourcing (BPO) provider is creating 350 new jobs in Sligo. The new development forms part of a regional expansion strategy by Abtran in Ireland where the North West region has been selected for the location of a major new operations hub. Continue reading Abtran to Create 350 New Jobs in Sligo →

CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced that UNICEF, the United Nations International Children’s Education Fund, selected CGS business process outsourcing (BPO) for customer support and outbound sales to aid the program’s donor initiative in Chile. Continue reading UNICEF Selects CGS Chile to Provide Fundraising Support →

Arvato, a leading international customer service provider, announced a new partnership with Shopmatic to provide customer service for the company’s fast-growing e-commerce platform. Shopmatic – which has grown 200 percent year over year—helps budding entrepreneurs take their retail businesses online, enabling them to sell their products through multiple channels with integrated payment services and shipping functions. Continue reading Shopmatic Selects Arvato as Customer Service Partner to Help Millions of Sellers Take Their Businesses Online →