Convergys, a global leader in customer management services, continues its expansion in EMEA by opening a new site in Timisoara, Romania, to establish its next multilingual contact centre operations. Continue reading Convergys expands in Romania with new Multilingual Hub →

Hinduja Global Solutions (HGS), announced the addition of 300 new customer service positions to support a leading digital (mobile) payments company’s customers. HGS’s new customer contact representatives will interact daily with consumers who have billing, point-of-purchase, general questions, or account and service requests.  Continue reading USA: HGS to Hire 300 Customer Service Professionals to Support Leading Digital Payments Company in Peoria →

ECHO-U has launched an innovative ‘out of hours’ customer support service which will see it provide 24/7 support to clients in the retail, utilities and mobile sectors following increased consumer demands. Continue reading Leading contact centre launches around the clock customer support →

12 talented advisors at Parseq’s Sunderland, Glasgow and Hellaby sites have been selected to take part in a new development programme designed to champion the company’s next generation of leaders. Parseq is launching its ‘Future Leaders’ initiative this week. The scheme offers employees from across its Contact Centre division a chance to earn an Institute of Leadership and Management (ILM) level 3 qualification in team leadership. Continue reading Parseq calls up future of generation of leaders →

60K are very happy to announce that they has been nominated for the 2018 GSA Global Sourcing Awards. Continue reading 60k Shortlisted for Four GSA Awards →