Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan has recognized Teleperformance with the 2018 Global Competitive Strategy Innovation and Leadership Award for its worldwide initiatives to prevent fraud and ensure data protection for its clients.
Teleperformance has 223,000 employees in 350 contact centers in 76 countries, and it supports 160 markets in 265 languages.
“The globalization of the contact center industry makes for more complex security challenges,” said Frost & Sullivan Principal Analyst, Michael DeSalles. “Teleperformance’s newest technology will clearly perform well in multiple applications, multiple industries, and the widest variety of user environments in every region of the world.”
On May 25, 2018, GDPR compliance in the European Union will become a business imperative for companies doing business in the region. Teleperformance has established a global privacy program and team to interface with the data protection authorities and has already met binding corporate rules (BCR) requirements. Teleperformance is well prepared for the GDPR readiness assessment and is poised to pass mandated approvals by May of this year. “Frost and Sullivan believes that Teleperformance has built a security-conscious culture within the entire organization; reinforcing customer trust, reducing agent churn, and uncovering gaps that may put client intellectual property at risk,” noted DeSalles. “When you consider the company’s stringent standards, policies, and processes, Teleperformance raises the bar for all global contact center security providers. Teleperformance has invested in security solutions that provide the best possible customer experience for its clients.”
“What differentiates Teleperformance is its holistic approach to compliance, privacy, and security,” said DeSalles. “Teleperformance proactively identifies and mitigates data breaches by employing a framework of highly trained employees, cutting-edge security technologies, well-defined privacy and security processes, security management methodologies, and stringent global policies.”
Each year, Frost & Sullivan presents this Award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.