TTEC, a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands, has recently been named to the IAOP 2018 Global Outsourcing List of World’s Best Service Providers. The Global Outsourcing 100, now in its twelfth year, recognizes the world’s best outsourcing service providers. Continue reading TTEC Named to IAOP Global Outsourcing 100 List of World’s Best Service Providers →

Capita has been awarded a contract to provide BBC Audience Services for another five years, with the option to extend by a further two years, following a competitive tender process. Continue reading Broadcaster renews Capita Audience Services contract →

Firstsource Solutions, a leading, Indian-owned provider of business process management (BPM) services, has announced the company’s continued commitment to its extensive operations in the UK. Rajesh Subramaniam, CEO at Firstsource, made the announcement at the 2018 NASSCOM TechUK i2i Forum in the presence of both the UK prime minister, Theresa May, and Narendra Modi, Prime Minister of India. Continue reading Firstsource announces continued investment in UK at NASSCOM TechUK i2i Forum →

Outsourced customer service specialist, Echo Managed Services, has announced the launch of a fully flexible, outsourced customer service offering for energy companies, which allows them to ‘pick and choose’ from a range of customer contact services according to their individual requirements. Continue reading Echo Managed Services launches modular offering for energy sector →