The public-sector outsourcing market experienced its strongest quarter in 2017 between July and September, as government bodies renewed investment in transforming back-office services, according to the Arvato UK Outsourcing Index. Continue reading Public sector outsourcing spikes in Q3 2017
Category Archives: Outsourcing
Four Seasons Health Care appoints Echo to manage dedicated new customer helpline
Four Seasons Health Care – one of Britain’s largest care home groups – has appointed outsourced customer contact specialist, Echo Managed Services to manage and develop its dedicated enquiry line for prospective customers. Continue reading Four Seasons Health Care appoints Echo to manage dedicated new customer helpline
Teleperformance UK wins new contract for NHS Blood and Transplant – safeguards jobs in Northern Ireland
Teleperformance, the global leader in outsourced omnichannel customer experience management, is delighted to announce that Teleperformance UK has been awarded a new contract for NHS Blood and Transplant. Continue reading Teleperformance UK wins new contract for NHS Blood and Transplant – safeguards jobs in Northern Ireland
Mindpearl Essen opening 1st November
Mindpearl, award winning international contact centre outsourcer, is expanding its global footprint with the opening of its newest contact centre in Essen, Germany. Continue reading Mindpearl Essen opening 1st November
Isle of Wight’s Lord-Lieutenant Performs Official Opening of Ascensos Contact Centre
A new customer contact centre on the Isle of Wight, announced earlier this year by Scottish-based contact centre management specialist, Ascensos, was officially opened today by Her Majesty’s Lord-Lieutenant of the Island, Major General Martin White CB CBE JP. Continue reading Isle of Wight’s Lord-Lieutenant Performs Official Opening of Ascensos Contact Centre
Society for Education and Training appoints Echo to improve online customer service
The Society for Education and Training (SET) is developing its partnership with outsourced customer contact specialist, Echo Managed Services, to continue to improve its online customer service and help boost membership. With over 16,000 members, SET is the largest professional membership organisation for teachers and trainers in the UK. Continue reading Society for Education and Training appoints Echo to improve online customer service