Debt management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for an all-in-one recovery solution package for clients. Continue reading Sigma Connected and TDX Group form strategic partnership to support ethical debt collections
Category Archives: Outsourcing
ESP Group Awarded 18-Month Contract with Transport for Wales
Journeycall, part of the ESP Group, are delighted to announce that they will continue to support Transport for Wales, providing round-the-clock customer services over a minimum 18-month term. Continue reading ESP Group Awarded 18-Month Contract with Transport for Wales
Sopra Steria wins £369m deal to transform services on behalf of NS&I
Sopra Steria, the purpose-led digital transformation provider, has been awarded two major contracts, with a combined value of £369m, by National Savings and Investments (NS&I), the UK’s government-owned savings bank best known for Premium Bonds. Continue reading Sopra Steria wins £369m deal to transform services on behalf of NS&I
Capita signs new customer experience contract with Ireland’s National Transport Authority
Capita has signed a new contract with Ireland’s National Transport Authority (NTA) to provide customer contact and information services for public transport users in the country. Continue reading Capita signs new customer experience contract with Ireland’s National Transport Authority
Interact becomes the First Employee-Owned Contact Centre Outsourcer
Interact is proud to announce that it has become an Employee-Owned Trust. Becoming the first Employee-Owned Contact Centre Outsourcer. Continue reading Interact becomes the First Employee-Owned Contact Centre Outsourcer
Leading Energy Distributor Jemena Partners with Startek to Reimagine Customer Experience
Startek®, a global CX solutions provider, and Jemena, a leading Australian energy distributor, announced the impact of their partnership designed to modernize customer experience delivery for Jemena Customers. Continue reading Leading Energy Distributor Jemena Partners with Startek to Reimagine Customer Experience