Work-from-home CX specialist Sensée has launched an emergency response service for organisations needing extra trained personnel at short notice to manage spikes in customer contact. Continue reading Sensée launches Surge emergency response service
Category Archives: Outsourcing
ESP Group Secures 4-Year Transport for London Contract to Support Contact Payment Cards Scheme
Journeycall, part of the ESP Group, is thrilled to announce the successful acquisition of a 4-year contract with Transport for London (TfL) to provide support across their Contact Payment Cards (CPC) scheme. Continue reading ESP Group Secures 4-Year Transport for London Contract to Support Contact Payment Cards Scheme
Capita secures £20m extension with Westminster City Council
Capita announces it has secured a three-year contract extension to deliver council tax, revenues and benefits, and business rates customer management for Westminster City Council. Continue reading Capita secures £20m extension with Westminster City Council
Teleperformance launches digital services arm TP Infinity
Teleperformance, a global leader in digital business services, announced the launch of its global digital consulting arm, TP Infinity, designed to deliver a holistic approach to building stronger brands through enhanced customer experience (CX). Continue reading Teleperformance launches digital services arm TP Infinity
Sigma Connected and TDX Group form strategic partnership to support ethical debt collections
Debt management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for an all-in-one recovery solution package for clients. Continue reading Sigma Connected and TDX Group form strategic partnership to support ethical debt collections
ESP Group Awarded 18-Month Contract with Transport for Wales
Journeycall, part of the ESP Group, are delighted to announce that they will continue to support Transport for Wales, providing round-the-clock customer services over a minimum 18-month term. Continue reading ESP Group Awarded 18-Month Contract with Transport for Wales